Support Engineer

SingleStore

. Provide email and live technical support to enterprise customers as the first line of defense for complex technical issues, bug diagnosis, and critical outages .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for enterprise customers, with a strong focus on troubleshooting complex issues, optimizing SQL queries, and collaborating effectively with cross-functional teams. Proficient in utilizing tools and processes to enhance support efficiency and customer satisfaction.

Highest-signal resume keywords

Customer-Facing Technical SupportMySQL Database ManagementKubernetes AdministrationLinux System AdministrationScripting in Python, Bash, or Go

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query OptimizationSoftware TestingSystem I/O Utilization MeasurementNetwork Throughput AnalysisLog File NavigationDistributed Systems UnderstandingAWS FamiliarityGCP Familiarity

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationTechnical Concept Explanation

Tools & Technologies

MySQLMariaDBAuroraKubernetesLinux

Industry Keywords

Technical SupportBug DiagnosisQA ProcessesCustomer ExperienceSupport Efficiency

Tech Stack

Tools & technologies

AWSDistributed SystemsGoogle Cloud PlatformKubernetesLinuxMariaDBMySQLPythonSQLGo

About the role

Key responsibilities & impact

Provide email and live technical support to enterprise customers as the first line of defense for complex technical issues, bug diagnosis, and critical outages
Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to Engineering
Collaborate with software developers, sales engineers, and technical account managers to keep teams updated on customer issues
Streamline and improve Support and Engineering processes and tools
Author internal runbooks or public documentation
Help the team improve efficiency and effectiveness
Ensure customers have a positive support experience during every interaction

Requirements

What you’ll need

4+ years of advanced customer-facing technical support experience
Experience with MySQL or MySQL-like databases such as MariaDB and Aurora, and SQL Query Optimization
Solid Kubernetes and sysadmin skill set
Experience testing software and finding its limits
Hands-on Linux experience
Ability to check system I/O utilization and measure network throughput
Comfort navigating large log files
Experience with a scripting or coding language such as Python, Bash, or Go
Ability to navigate through a code base
Familiarity with distributed systems and AWS/GCP
Understanding of how organizations deploy and maintain distributed applications and services across multiple machines
Strong written and verbal English communication skills
Ability to explain technical concepts to a wide range of end-users

Benefits

Comp & perks

Base salary range of $90,000 - $130,000 USD per year
Eligibility for merit increases and annual bonuses for certain roles
Total compensation and benefits package