Support Engineer

SingleStore

. Provide email and live technical support to enterprise customers .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for enterprise customers, with a strong focus on MySQL database management, Kubernetes, and system administration. Proficient in scripting languages and capable of analyzing distributed systems to enhance performance and reliability.

Highest-signal resume keywords

Customer-Facing Technical SupportMySQL Database ManagementKubernetes AdministrationLinux System AdministrationScripting in Python, Bash, or Go

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MySQLSQL Query OptimizationKubernetesLinuxPythonBashGoDistributed Systems AnalysisPerformance Bottleneck AnalysisBug Diagnosis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCustomer Support ExperienceTechnical Concept Explanation

Tools & Technologies

AWSGCPSystem I/O Utilization ToolsNetwork Throughput Measurement ToolsLog File Navigation Tools

Industry Keywords

Technical SupportEnterprise CustomersQA ProcessesSupport and Engineering ProcessesInternal RunbooksPublic Documentation

Tech Stack

Tools & technologies

AWSDistributed SystemsGoogle Cloud PlatformKubernetesLinuxMariaDBMySQLPythonSQLGo

About the role

Key responsibilities & impact

Provide email and live technical support to enterprise customers
Act as the first line of defense for complex technical issues, bug diagnosis, and critical outages
Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests to Engineering
Collaborate with software developers, sales engineers, and technical account managers to communicate current customer issues
Streamline and improve Support and Engineering processes and tools
Author internal runbooks and public documentation
Improve team efficiency and effectiveness
Ensure a positive customer support experience during every interaction
Learn customer businesses, systems, database operations, and technologies to accurately identify issue sources and solutions
Engage with development, query performance engineering, product management, and infrastructure SRE teams

Requirements

What you’ll need

4+ years of advanced customer-facing technical support experience
Experience with MySQL or MySQL-like databases (MariaDB, Aurora, etc.) and SQL query optimization
Solid Kubernetes and system administration skills
Hands-on Linux experience, including checking system I/O utilization, measuring network throughput, and navigating large log files
Experience with a scripting or coding language such as Python, Bash, or Go
Ability to navigate the code base
Familiarity with distributed systems and AWS/GCP
Ability to analyze distributed applications and services for performance bottlenecks and remove single points of failure
Strong written and verbal English communication skills
Ability to explain technical concepts to a wide range of end-users
Availability Monday to Friday, 09:00 AM - 06:00 PM PST (US West Coast)

Benefits

Comp & perks

Base salary range of $90,000 - $130,000 USD per year
Additional rewards may include merit increases and annual bonuses
Total compensation and benefits package