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Singular

Customer Success Manager

Singular

. Manage the customer relationship and coordinate internally with product, marketing, support, Solutions Engineers, and Account Executives .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving product adoption through effective communication and collaboration across multiple teams. Leverages data analysis to assess client needs and develop strategic success roadmaps for enterprise customers.

Highest-signal resume keywords
Customer Relationship ManagementData AnalysisLeadership SkillsConsulting ExperiencePresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data-Driven MarketingSaaS SolutionsBusiness AnalyticsAccount ManagementRisk Analysis
Soft Skills
Communication SkillsCollaboration SkillsExecutive Presence
Tools & Technologies
Singular Platform
Industry Keywords
Customer SuccessManagement ConsultingMobile Marketing

About the role

Key responsibilities & impact
  • Manage the customer relationship and coordinate internally with product, marketing, support, Solutions Engineers, and Account Executives
  • Serve as the primary business point of contact and trusted consultant for a portfolio of enterprise customers
  • Understand client business needs and create tangible, long-term goals
  • Develop and deliver success roadmaps
  • Drive product adoption, ongoing usage, customer satisfaction, and advocacy
  • Advise executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance
  • Partner with Sales on account renewals and expansion
  • Align marketing executives on goals and execute roadmaps to achieve desired outcomes
  • Identify account risks, develop save plans, and coordinate resolutions
  • Analyze the customer portfolio to identify risks and opportunities and prioritize for impact
  • Communicate performance opportunities and technical overviews to coordinate internal solutions
  • Become an expert on the Singular platform and integrations and keep up with data and analytics industry trends

Requirements

What you’ll need
  • Ideally, 5+ years of experience in Management Consulting or Customer Success
  • Experience in working with complex technologies and several different stakeholders across different divisions
  • Strong leadership skills
  • Impressive executive presence and communication skills
  • Ability to understand data sets and leverage data to drive customer outcomes and adoption
  • Proven track record in a consulting role and a customer-facing environment
  • Business acumen to assess client needs and drive outcomes
  • Industry experience in mobile, data-driven marketing, and SaaS solutions for marketing is advantageous but not necessary
  • Expertise in leading meetings with strong presentation skills
  • Excellent collaboration skills to engage across multiple teams