Singular

Customer Success Manager

• Manage the customer relationship and coordinate internally with product, marketing, support, Solutions Engineers, and Account Executives
• Serve as the primary business point of contact and trusted consultant for a portfolio of enterprise customers
• Understand client business needs and create tangible, long-term goals
• Develop and deliver success roadmaps
• Drive product adoption, ongoing usage, customer satisfaction, and advocacy
• Advise executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance
• Partner with Sales on account renewals and expansion
• Align marketing executives on goals and execute roadmaps to achieve desired outcomes
• Identify account risks, develop save plans, and coordinate resolutions
• Analyze the customer portfolio to identify risks and opportunities and prioritize for impact
• Communicate performance opportunities and technical overviews to coordinate internal solutions
• Become an expert on the Singular platform and integrations and keep up with data and analytics industry trends

Explore Customer Success Manager at Singular. Review requirements and application details.