Claims Analyst

Sirva

. Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $45,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing cargo claims, including thorough investigations, negotiations, and maintaining precise records. Proficient in customer service and adept at assessing damages and determining liability.

Highest-signal resume keywords

Cargo Claims ManagementCustomer Service ExperienceNegotiation SkillsRecord KeepingProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationDamage AssessmentLiability DeterminationSettlement Proposal PresentationRepair Cost Mitigation

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsMulti-Tasking Ability

Tools & Technologies

Microsoft WordMicrosoft ExcelPersonal Computer

Industry Keywords

Cargo ClaimsCustomer Expectations ManagementRepair Firms CoordinationCarrier Liability ReviewClaims Dispute Resolution

About the role

Key responsibilities & impact

Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt
Manage customer expectations while thoroughly investigating claims
Review customer correspondence and client contract terms
Seek information from all parties involved
Assign repair firms to assess damages and complete repairs as needed while mitigating cost
Determine liability and charge back appropriate parties based on findings
Verify and investigate all aspects of claims
Maintain precise records to support approval or denial decisions
Instruct repair firms to provide inspection and repair reports
Assess claimed-item values and evaluate repair alternatives versus cash-out options
Distinguish pre-existing damage from transit-related damage
Review carrier liability and present settlement proposals to customers
Negotiate disputes regarding initial offers and finalize settlements
Complete various assigned projects

Requirements

What you’ll need

Associate or Bachelor's degree preferred
Minimum 1-3 years in Claims or Customer Service setting
Excellent verbal, written, and problem-solving skills
Personal Computer experience required, including Microsoft Word and Excel
Must be organized and able to multi-task

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan
Comprehensive benefits package