Sirva

Loan Processor

• Review loan applications
• Create condition checklists
• Review conditions with borrowers and clear conditions
• Work within the Loan Counselor/Closing team
• Provide customer contact as needed
• Underwrite loan files using mortgage industry and relocation policies knowledge
• Collect and review documentation
• Create loan decisions
• Make independent decisions based on mortgage lending guidelines
• Analyze data and appraisals for secondary-market acceptability
• Deliver loans in purchasable condition to the Secondary Department
• Submit loans through underwriting systems, underwriters, and/or investors for approval
• Interface with borrowers, Loan Counselors, Closers, agents, underwriters, and team members
• Communicate the approval process and critical information to borrowers
• Complete positional skill sets in the Training Program

Administrative Assistant

• Answer incoming phone lines, including the department 800 number
• Handle inquiries on missing/overage items
• Input manual claims into CMS
• Review and respond to incoming customer, agent, and other emails
• Open, review, sort, and distribute incoming department postal mail
• Review and approve incoming repair firm invoices
• Handle daily allocation of claim closings and other requests

Administrative Coordinator

Solutions Engineer

• Actively sell Sirva’s suite of services and products to customers receiving Lump Sums or Limited Benefit packages
• Manage end-to-end relocation cases for employees receiving Lump Sum and Limited Benefit mobility assistance
• Provide consultative support regarding mobility benefits, relocation planning, and program utilization
• Guide customers through relocation-related decisions while ensuring policy compliance
• Coordinate mobility services and resources with internal stakeholders and external suppliers
• Monitor case progress, identify potential issues, and implement timely resolutions
• Handle customer and supplier communications through phone, email, and other communication channels
• Maintain detailed records, reporting metrics, and case notes within company systems
• Collaborate cross-functionally to ensure successful service delivery and operational goals
• Support team initiatives, training activities, and continuous improvement projects

Mobility Solutions Consultant – Lump Sum

Business Analyst

• Issue certificates of insurance for van line operations and client contractual agreements
• Secure required information from van line agents and review third-party insurance requirements
• Partner with the Risk Manager and Sirva legal on indemnity language requests
• Compile and analyze underwriting information for domestic and international insurance policy placements
• Complete applications and maintain and review insurance policy documents
• Support legal, sales, and operations in reviewing insurance terms in client contracts and new business proposals
• Manage the surety bond program, including bond issuances, cancellations, reporting, and invoicing
• Support investigation and documentation of fleet accidents
• Monitor van line auto and general liability claims and identify potential risks
• Collaborate with the TPA claim adjuster and defense counsel on claim strategy and resolution

Insurance Risk Management Analyst

Claims Specialist

• Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt
• Manage customer expectations while thoroughly investigating claims
• Review customer correspondence and client contract terms
• Seek information from all parties involved
• Assign repair firms to assess damages and complete repairs as needed while mitigating cost
• Determine liability and charge back appropriate parties based on findings
• Verify and investigate all aspects of claims
• Maintain precise records to support approval or denial decisions
• Instruct repair firms to provide inspection and repair reports
• Assess claimed-item values and evaluate repair alternatives versus cash-out options
• Distinguish pre-existing damage from transit-related damage
• Review carrier liability and present settlement proposals to customers
• Negotiate disputes regarding initial offers and finalize settlements
• Complete various assigned projects

Claims Analyst

Pricing Analyst

• Work with Business Development globally across Europe, Asia and the Americas on pricing opportunities
• Develop economic models to help win business for Sirva
• Gather data and perform financial analysis related to pricing
• Provide pricing for new client pursuits and existing client contract renewals
• Manage and report on pricing activities
• Lead pricing strategy, pricing analysis and pricing support
• Analyze client cost trends, move patterns and relocation policies to establish strategic pricing directions
• Maintain, modify and enhance pricing comparison models
• Work directly with Sales SVPs on pricing bids and pipeline opportunities
• Analyze competitor pricing and product design
• Use margin pricing and cost analysis to improve corporate revenue
• Counsel sales and directors on presenting pricing proposals
• Gather and analyze data and conduct product performance and price reviews
• Convert ambiguous requests into actionable tasks
• Prepare special analyses supporting pricing and overall relocation strategy
• Supervise Pricing Analyst roles in the Relocation function
• Perform performance management and professional development activities for Pricing Analysts
• Report directly to the Director of Pricing
• Partner with sales, risk, supply chain, operations and finance teams to determine company profitability

Loan Processor

Administrative Coordinator

Mobility Solutions Consultant – Lump Sum

Insurance Risk Management Analyst

Claims Analyst

Pricing Manager