Customer Experience & Operations Consultant

Sirva

. Serve as the primary point of coordination for Sirva customers throughout their mobility journey .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $45,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to manage complex relocations while utilizing multiple technology platforms. Exhibits problem-solving abilities and effective communication to ensure a positive customer experience.

Highest-signal resume keywords

Customer Experience ManagementComplex Relocation CoordinationTechnology Platform UtilizationProblem-Solving SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mobility Program AdvisoryData Integrity ManagementPolicy Exception ManagementExpense ManagementHousehold Goods CoordinationDestination Services KnowledgePayroll and Compensation ManagementOmnichannel SupportClient Policy Information AccessRelocation Process Ownership

Soft Skills

EmpathyAttention to DetailTeam CollaborationTrust BuildingCalm Demeanor Under Stress

Tools & Technologies

Digital ToolsMultiple Technology PlatformsCustomer Support SoftwareCommunication Tools

Industry Keywords

Mobility ServicesRelocation ServicesCustomer Experience MetricsInternational ExperienceDiversity and Inclusion

About the role

Key responsibilities & impact

Serve as the primary point of coordination for Sirva customers throughout their mobility journey
Proactively contact customers to welcome them, explain authorized services and policies, and connect at meaningful milestones
Promote technology enhancements, tools, and self-service support
Advise customers on mobility programs and tailor services to individual needs
Understand customer needs and concerns through questioning, listening, empathy, and expertise
Use digital tools to access client policy information and provide timely, accurate guidance
Advise on supplier-delivered services and troubleshoot across homesale, home purchase, home rental, property management, expense management, household goods, immigration, temporary living, education, language training, payroll and compensation, destination services, and related services
Manage complex relocations, including core/flex programs, payroll and compensation, fixed-fee and cost-plus homesale programs, and VIP files
Support customers through phone, email, chat, and other omnichannel technologies
Partner with internal customer support teams and external supplier partners
Maintain file notes, updates, and information to ensure data integrity
Meet or exceed customer experience metrics and customer/client SLAs
Support quality, accurate, timely service while avoiding financial write-offs
Communicate with client HR contacts regarding relocation and assignment issues
Assist with exception management and recommend policy exceptions
Provide status updates, solutions, client projects, and reports
Attend required training and complete other tasks supporting managers, clients, and customers

Requirements

What you’ll need

High school diploma or equivalent
University/college degree preferred
1 year in a customer experience or business operations role preferred
International experience a plus, but not necessary
Must be fluent in English; other languages highly desired
Highly organized delivery, demonstrable problem-solving skills, and high attention to detail
Experience exercising judgment in owning complex processes through completion and resolution
Ability to think creatively and navigate ambiguity to solve problems quickly and efficiently
Strong accountability for customer experience success
Comfort utilizing multiple technology platforms as an integrated part of the day-to-day role
Ability to navigate multiple technology platforms simultaneously
Strong customer service and trusted-advisor mindset
Ability to build trust across diverse customer types
Ability to operate in a team environment with shared goals and responsibilities
Confident, calm demeanor in difficult, emotional, or stressful situations
Excellent written, verbal communication, and interpersonal skills
Inclusive mindset valuing diversity and belonging

Benefits

Comp & perks

Competitive salary
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
Medical
Dental
Vision
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan