Dispatcher

Sirva

. Serve as the primary point of contact for drivers, van line agents, and internal stakeholders .

Posted 11/10/2026full-timeFort Wayne • United StatesMid-LevelSenior💰 $13 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics and dispatch operations, effectively managing communication and relationships with drivers, van line agents, and internal stakeholders. Proficient in utilizing transportation management systems and Microsoft Office to enhance operational efficiency and data accuracy.

Highest-signal resume keywords

Logistics ManagementDispatch OperationsTransportation Management SystemsEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

LogisticsDispatch OperationsOperational ExperienceData AccuracyEquipment RepairsRental CoordinationRoadside SupportIndependent Decision-MakingPrioritizationTroubleshooting

Soft Skills

Relationship-BuildingEffective CommunicationProblem-SolvingIndependent Decision-Making

Tools & Technologies

Transportation Management SystemsMicrosoft Office

Industry Keywords

Household Goods TransportationRoad Services SupportOperational ExceptionsHigh-Volume InquiriesCross-Functional Projects

About the role

Key responsibilities & impact

Serve as the primary point of contact for drivers, van line agents, and internal stakeholders
Manage inbound phone calls and emails supporting van line policies and procedures
Communicate shipment and trip orders to drivers and verify receipt of critical instructions
Issue authorizations for weight challenges, storage, shuttle services, and other operational exceptions
Facilitate repairs, equipment rentals, and labor requests
Distribute trip delay notifications and initiate corrective actions
Maintain accurate shipment and trip information in dispatch and transportation management systems
Review and resolve discrepancies in daily integrity reports
Build relationships with van line agents, drivers, and operational partners
Partner with scheduling, safety, and customer service teams
Communicate changes, risks, and updates proactively
Identify improvements to communication workflows, data accuracy, and operational efficiency
Contribute operational insight to cross-functional projects or task groups

Requirements

What you’ll need

High School Diploma Required
Bachelor’s degree in business, logistics, supply chain management, or a related field preferred
Equivalent operational experience may substitute for the preferred bachelor’s degree
Familiarity with dispatch operations, household goods transportation, road services support, or logistics environments
Ability to clearly convey information over phone and email, manage high-volume inbound inquiries, and relay critical details accurately in fast-moving situations
Demonstrated ability to troubleshoot issues, provide practical solutions, and support drivers experiencing disruptions such as delays, equipment needs, or service failures
Ability to assess situations quickly, issue appropriate authorizations, and determine when to escalate issues
Helpful understanding of equipment repairs, rental coordination, roadside support, and labor resource management
Proficiency with Microsoft Office and transportation management systems
Effective communication and relationship-building skills across internal and external partners
Strong prioritization, problem-solving, and independent decision-making skills

Benefits

Comp & perks

Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Medical, Dental, Vision
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan