Executive Relocation Consultant – International

Sirva

. Serve as the single point of contact for Sirva’s EVIP customers during their mobility journey .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing VIP relocation services, including policy counselling, visa services, and intercultural support, while maintaining high customer service standards and effective communication. Proven ability to navigate complex processes and utilize technology to enhance service delivery and problem-solving.

Highest-signal resume keywords

VIP Relocation ManagementCustomer Experience ExcellenceProblem-Solving SkillsTechnology UtilizationCultural Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Relocation ManagementPolicy CounsellingVisa ServicesHousehold Goods ShippingIntercultural ServicesLanguage TrainingAssignment SupportRepatriation ServicesProcess ImprovementFile Status Reporting

Soft Skills

Customer Service MindsetRelationship BuildingCollaborationCommunication SkillsFlexibility

Tools & Technologies

Technology PlatformsIntegrated Technology Solutions

Industry Keywords

Mobility ExperienceCustomer ExperienceBusiness OperationsGlobal Mindset

About the role

Key responsibilities & impact

Serve as the single point of contact for Sirva’s EVIP customers during their mobility journey
Deliver daily service for designated clients’ VIP relocation programs
Support, monitor, and consult with customers across a variety of clients
Assist with urgent queries outside regular hours for other regions
Oversee the full spectrum of relocation management services, including policy counselling, destination services, household goods shipping, intercultural services, visa/immigration services, language training, assignment support, and repatriation
Interpret relocation policies and procedures and advise relocating employees based on individual needs and country-specific requirements
Anticipate, manage, and resolve problems quickly and creatively
Coordinate with internal customer support teams and external providers to meet customer needs
Consult with clients on authorized services and potential exceptions
Respond to relocating employees on the same business day, ideally within 4 hours
Provide ongoing consultation throughout international assignments
Prepare file status update reports and participate in weekly client meetings as required
Become the subject matter expert on client policy and operating procedures
Recommend process improvements to drive efficiencies
Participate in sales efforts as required
Ensure supplier communications are vetted and employees are not asked for duplicate information
Attend face-to-face visits with relocating employees at key milestones when authorized and paid for by the client

Requirements

What you’ll need

High school diploma or equivalent
University degree or 3-4 years’ work experience in a customer experience, business operations role
Minimum of 5 years’ mobility experience with demonstrable VIP management experience
Overall Quality scores of 4.6 or above for the past year (for internal candidates)
Proven ability to maintain a sense of urgency and priorities while delivering results in a fast-paced environment
Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of day-to-day work
Ability to incorporate new technology into ways of working
Ability to navigate multiple technology platforms simultaneously
Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail
Experience exercising judgement in owning complex processes through completion and resolution
Ability to anticipate potential problems and develop effective solutions without immediate direction or supervision
Ability to think creatively and navigate ambiguity to solve problems quickly and efficiently
Strong accountability for customer experience success
Strong customer service and trusted advisor mindset
Ability to build trusted relationships and customize communication style to each VIP and their family
Ability to operate in a team environment with shared goals and responsibilities
Confident, calm demeanor in difficult, emotional, or stressful situations
Strong collaboration and teamwork
Global mindset and cultural awareness
Excellent written, verbal communication and interpersonal skills
Flexibility around working hours, including possible calls outside core hours

Benefits

Comp & perks

Comprehensive benefits package
Medical
Dental
Vision
401(k)
FSA/HSA
Employer HSA Match
Life & Disability Insurance
Paid Time Off
Volunteer Time Off
ID Theft Protection Plan