Customer Success Executive

Siteimprove

. Manage the entire customer lifecycle from post-implementation to retention and expansion .

Posted 10/19/2026full-timeLondon • United KingdomMid-LevelSenior💰 $37,800 - $47,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer lifecycles, focusing on retention and expansion while leveraging strong communication and problem-solving skills. Proven ability to collaborate cross-functionally and deliver measurable results in a SaaS B2B Martech environment.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceDigital Marketing KnowledgeCRM Tool KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementRetention StrategiesRisk Mitigation TacticsBusiness Advisory SkillsProblem-Solving SkillsTime ManagementOrganizational SkillsHTML FamiliarityDigital Content CreationSEO Knowledge

Soft Skills

Strong Listening AbilityPersuasivenessCollaboration SkillsTeambuilding SkillsAdaptability

Tools & Technologies

Customer Success ToolCRM ToolsDigital Analytics ToolsWeb Content Management Systems

Industry Keywords

B2B MartechCustomer SatisfactionCustomer RetentionCustomer Health MonitoringIndustry Trends

About the role

Key responsibilities & impact

Manage the entire customer lifecycle from post-implementation to retention and expansion
Manage a scaled portfolio and identify key industry trends and opportunities to impact customers at scale
Meet and exceed customer gross and net retention goals
Understand customer business objectives and key performance indicators, and help customers achieve success
Monitor customer health using available methods and tools, applying risk mitigation tactics or providing expansion leads to Sales
Work cross-functionally with Sales, renewals management, services, and marketing
Participate in knowledge-sharing activities, process improvements, and customer and industry trend discussions
Maintain practitioner-level knowledge of customer industries, product features, benefits, contract details, and selling points
Advocate for customers with other departments
Keep customer information, status, documentation, and pertinent details up to date in the Customer Success tool
Attend meetings and company functions necessary to perform duties
Perform other related duties as assigned

Requirements

What you’ll need

Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention
Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks
Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods
Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities
Excellent problem-solving and creative thinking skills
Proven ability to be a business advisor by creating valuable business partnerships with Customers
Proven track record of delivering measurable results
Excellent verbal and written communication skills working in a professional environment in Scandinavian languages
Strong collaboration and teambuilding skills
Excellent time management, organizational, and planning skills
Ability to multi-task and adapt to a fast-paced environment
Travel as needed
SaaS experience in a B2B Martech environment, digital marketing experience, CRM tool knowledge, and high-level knowledge of digital content creation, accessibility, SEO, and digital analytics are valued
Familiarity with HTML or web content management is a plus

Benefits

Comp & perks

25 days of annual holiday
Support for flexible and sustainable commuting to the London office
Private medical coverage through Bupa
Wellbeing and employee support services through Canada Life
Weekly lunch allowance
Company pension benefits through Aviva
Quarterly commissions subject to the terms of the applicable commission plan