Siteline

Customer Success Manager

• Own a portfolio of mid-market accounts and build multi-threaded relationships with executive sponsors and key stakeholders
• Maintain strategic account plans and a proactive customer engagement cadence
• Develop expertise in Siteline's platform, construction billing workflows, and industry best practices
• Advise customers on business challenges, workflow optimization, and product value
• Lead customer success planning and coordinate multi-stakeholder rollouts from kickoff through first live billing
• Define success milestones, coordinate integrations and training, remove adoption barriers, and establish repeatable workflows
• Drive adoption across teams, projects, and business units
• Identify opportunities for additional modules, integrations, and billing workflows
• Lead strategic business reviews connecting product adoption to measurable outcomes
• Own renewal strategy, forecasting, execution, risk identification, and retention plans
• Own the expansion cycle from value-based discovery and pipeline development through negotiation and close
• Partner with Sales on pricing strategy and drive upsell and cross-sell revenue
• Manage account health and readiness, coordinate cross-functional teams, and develop customer advocacy
• Partner with Marketing on referrals, customer references, and case studies
• Document product friction, unmet needs, and actionable product feedback for Product
• Partner with Support and Engineering to resolve complex customer issues and minimize disruption

Explore Mid-Market Customer Success Manager at Siteline. Review requirements and application details.

Open roles

Mid-Market Customer Success Manager