Account Manager, SMB

Sitemate

. Manage a portfolio of approximately 200 SMB customers .

Posted 10/13/2026full-timeLondon • United KingdomMid-LevelSenior💰 £54,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SMB customer portfolios, driving upsell and cross-sell opportunities, and ensuring strong renewal outcomes through effective negotiation and account management. Proficient in utilizing Salesforce and Microsoft Office Suite to maintain CRM hygiene and support revenue growth.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementSalesforce ProficiencyTime ManagementCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PrioritisationGrowth MindsetCollaboration

Tools & Technologies

SalesforceMicrosoft Office SuiteFrontSlackLoom

Industry Keywords

SMB CustomersRenewal CyclesUpsell OpportunitiesCross-Sell OpportunitiesAccount Reviews

About the role

Key responsibilities & impact

Manage a portfolio of approximately 200 SMB customers
Proactively identify and pursue upsell and cross-sell opportunities
Ensure strong renewal outcomes and manage renewal cycles end-to-end, including pricing, negotiation and contracting
Run structured account reviews to uncover workflow gaps and position relevant product use cases
Prospect within the account portfolio by booking discovery conversations
Partner with CSMs to understand customer context, risks and timing
Prioritise accounts and organise the calendar across expansion and commercial activities
Maintain accurate CRM hygiene, pipeline updates and forecasting
Collaborate with SMB Customer Success Managers, SMB Account Executives and Product teams
Provide feedback on customer needs and product adoption
Drive adoption and revenue growth using Sitemate’s account-management frameworks and playbooks

Requirements

What you’ll need

Strong prioritisation and time management
Experience in SaaS sales environment
Growth mindset: can receive feedback and change behaviour
Great collaborator; easy to work with and iterate ideas with
Essential tool proficiency: Salesforce and Microsoft Office Suite
Permanent work rights required
Willingness to come to the London Office at least 2 days per week
Built world landscape knowledge and experience is nice to have
Bonus tool familiarity: Front, Slack and Loom

Benefits

Comp & perks

Competitive, performance-based remuneration
Equity options
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave — 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Learning & Development — professional growth budget and transparent career plans
Laptop and home office setup budget
Flexible work — remote or hybrid options, plus the ability to work from anywhere for several weeks each year
Weekly catered lunches
Global offsites
“Life Story” sessions
London office perks including large private outdoor terrace, on-site showers and bike storage