Customer Solutions Analyst

SiteMinder

. Provide technical support for all SiteMinder products and services to internal and external customers, with a primary focus on the English-speaking APAC region .

Posted 10/15/2026full-timeManila • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for SiteMinder products, with a focus on customer relationship management and effective problem resolution. Proficient in troubleshooting complex technical issues while meeting KPIs and SLAs in a fast-paced environment.

Highest-signal resume keywords

Technical Support ExperienceCustomer Service SkillsFluent English CommunicationAnalytical Problem-SolvingTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingAnalytical SkillsIssue DiagnosisKPI Management

Soft Skills

Interpersonal SkillsConflict ManagementCustomer Engagement

Tools & Technologies

SiteMinder ProductsTechnical Platforms

Industry Keywords

APAC RegionSLACustomer RelationshipsTechnical Expertise

About the role

Key responsibilities & impact

Provide technical support for all SiteMinder products and services to internal and external customers, with a primary focus on the English-speaking APAC region
Build strong customer relationships by delivering exceptional support and advice across phone, chat, and other channels
Understand customer requirements, set expectations, and resolve issues efficiently, meeting both customer needs and internal KPIs
Ensure all cases are resolved promptly in line with company SLAs and personal KPIs
Act as a technical expert, identifying issues and communicating requirements internally
Serve as an escalation point for frontline teammates, guiding them to solutions or stepping in to resolve complex issues directly

Requirements

What you’ll need

Experience in a technical support role, with strong customer service skills and a solid technical foundation
Tech-savvy with the ability to understand and troubleshoot complex technical issues
Fluent English communication, both written and verbal
Strong analytical skills to quickly assess problems, identify root causes, and implement effective solutions
Comfort working across multiple technical platforms in a fast-paced, KPI-driven environment
Ability to diagnose and troubleshoot browser, connectivity, and software issues
Excellent interpersonal skills for engaging with customers and internal teams, with the ability to manage conflicts professionally

Benefits

Comp & perks

Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement