Customer Solutions Analyst – Spanish

SiteMinder

. Provide frontline technical assistance and support to SiteMinder customers globally .

Posted 10/15/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and analytical skills while providing technical assistance and support to customers. Proficient in troubleshooting, problem-solving, and managing stakeholder relationships in a high-pressure, KPI-driven environment.

Highest-signal resume keywords

Customer Service SkillsTechnical Knowledge in HospitalityFluent in English and SpanishProblem-Solving SkillsSalesforce CRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingWeb Browser DiagnosticsProcess ImprovementKPI ManagementSLA ComplianceAnalytical SkillsConfiguration Requirements IdentificationProduct TestingDocumentation

Soft Skills

Communication SkillsOrganizational SkillsTime ManagementConflict ResolutionTeamwork

Tools & Technologies

Salesforce CRMCommunication PlatformsWeb BrowsersTechnical Support Tools

Industry Keywords

Hospitality IndustryCustomer Relationship ManagementTechnical AssistanceService Level AgreementsKey Performance Indicators

About the role

Key responsibilities & impact

Provide frontline technical assistance and support to SiteMinder customers globally
Develop customer relationships through technical, analytical, and customer service support via phone, email, chat, and other appropriate mediums
Identify support and configuration requirements, set expectations, and resolve issues against KPIs
Resolve or escalate cases according to service level agreements and KPIs
Log all customer issues accurately in Salesforce CRM
Participate in product enhancement and training sessions
Provide feedback to improve SiteMinder products and systems
Test compatibility of new features with existing products and systems, documenting observations and outcomes
Maintain knowledge of technical and feature developments through workshops, publications, and training
Identify and own improvements to support methods and processes
Support external customers globally as well as internal teams and partners

Requirements

What you’ll need

High level of customer service and analytical skills
Technical knowledge, especially from a hotel background
Fluent in English and Spanish with excellent verbal and written communication skills
Excellent problem-solving and troubleshooting skills
Strong organizational and time management skills with attention to detail and a process improvement mindset
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proven ability to manage remote working successfully in terms of teamwork, learning & development, productivity, and motivation
Experience working in a high-volume, telephone-based, SLA- and KPI-driven environment
Stakeholder management and ownership mentality when working across internal and external teams and partners
Agility to operate seamlessly across several platforms and system environments simultaneously
Ability to diagnose and troubleshoot web browser and connectivity issues
Strong capacity for customer interaction and conflict resolution
Ability to support customers with differing needs and technical abilities, communicating technical information accessibly to non-technical customers
Ability to travel to the office if required, at least three times a week
Ability to work on shifting schedules, including weekends and holidays

Benefits

Comp & perks

Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Paid birthday, study, and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERGs) to help you connect and get involved
Investment in your personal growth with training for advancement