Customer Tech Support, German

SiteMinder

. Provide technical support for all SiteMinder-labelled products and services to internal and external customers .

Posted 10/21/2026full-timePune • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities for SiteMinder-labelled products, with a focus on customer service excellence and effective communication in both German and English. Proficient in troubleshooting, stakeholder management, and conflict resolution within a fast-paced, KPI-driven environment.

Highest-signal resume keywords

IT Support ExperienceFluent German CommunicationFluent English CommunicationAnalytical SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Stakeholder ManagementConflict ResolutionCuriosityOpenness to LearningProblem-Solving

Industry Keywords

Technical SupportSiteMinderKPISLACustomer Relationship Management

About the role

Key responsibilities & impact

Provide technical support for all SiteMinder-labelled products and services to internal and external customers
Develop strong customer relationships through technical support and consultation via phone, chat and other contact channels
Identify customer support needs and configuration requirements
Set customer expectations and resolve issues while delivering against customer demands and internal KPIs
Resolve all cases in a timely manner according to company SLAs and personal KPIs
Act as a technical expert by identifying issues and communicating them and related requirements internally

Requirements

What you’ll need

High level of customer service and IT technical skills
Fluent German and English communication skills, both written and verbal
Strong analytical skills to analyse problems, determine root cause and reach a resolution
Curiosity to understand products and identify customer issues
Ability to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment
Stakeholder management and conflict resolution skills
Openness to learning and feedback
IT Support/Troubleshooting experience is requested on the application form, but no minimum is specified in the posting

Benefits

Comp & perks

Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement