Market Performance Specialist

SiteMinder

. Act as a trusted advisor to customers across APAC, helping them achieve goals and maximise revenue .

Posted 9/17/2026full-timeBangkok • ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer engagement and relationship-building capabilities, with fluency in English and Thai, and a focus on driving product adoption and revenue expansion. Possesses excellent communication skills and the ability to manage multiple customer interactions effectively in a fast-paced environment.

Highest-signal resume keywords

Fluent In EnglishFluent In ThaiCustomer EngagementRelationship BuildingSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsStrong Organisation SkillsTime-Management Skills

Industry Keywords

Customer SuccessAccount ManagementRevenue ExpansionHotel IndustryProduct Adoption

About the role

Key responsibilities & impact

Act as a trusted advisor to customers across APAC, helping them achieve goals and maximise revenue
Proactively engage customers through outbound phone calls and video calls to understand needs, provide guidance and drive product adoption
Develop rapport and build strong relationships with customers from diverse backgrounds and markets
Develop deep product knowledge and demonstrate how to optimise SiteMinder products based on customer needs
Identify opportunities to expand customers’ use of SiteMinder products and improve performance
Meet KPIs related to revenue expansion, customer adoption and customer engagement
Manage the pipeline and customer interactions in line with SLAs and KPIs
Use email to follow up with customers and maintain engagement

Requirements

What you’ll need

Fluent written and verbal English and Thai, with the ability to communicate confidently and naturally with customers in both languages
Additional fluency in Mandarin, Vietnamese or Bahasa Indonesia would be a bonus
Excellent communication and relationship-building skills, with the ability to quickly establish rapport over the phone and video
Experience working in a customer-facing role, ideally within the hotel industry, SaaS, customer success, account management or sales
Strong commercial awareness and an interest in helping customers improve their business performance and revenue
Ability to work in a fast-paced, results-oriented environment and exceed expectations
Strong organisation and time-management skills, with the ability to manage multiple customer interactions and priorities

Benefits

Comp & perks

Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement