Senior Product Manager

SiteMinder

. Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience .

Posted 11/11/2026full-timeSydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product building using AI to create prototypes and experiments, with a strong focus on customer discovery and interaction. Capable of analyzing customer value and engagement to drive commercial outcomes in B2B SaaS and hospitality workflows.

Highest-signal resume keywords

Product Building Experience Using AICustomer Discovery And Interaction JudgementProduction Generative AI ExperienceB2B SaaS ExperienceConversational Products Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PrototypingQuality EvaluationTask Success AnalysisAI-Assisted Work TestingCustomer Value Analysis

Soft Skills

Clear CommunicationJudgement

Industry Keywords

B2B SaaSHospitality WorkflowsCustomer EngagementCommercial ContributionGenerative AI

About the role

Key responsibilities & impact

Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience
Connect customer value to engagement and commercial contribution
Provide clear explanations and permission requests
Design graceful handoffs
Prototype and test experiences that move beyond answers to useful action
Discover where customers trust an agent to help
Turn the strongest ideas into products customers want to use again
Build solutions that help hotels attract guests, maximise revenue, forecast demand and perform at their best
Work within highly capable product teams owning customer value, adoption and commercial outcomes from discovery through operation

Requirements

What you’ll need

Hands-on product building experience using AI to create working prototypes, experiments or usable product artefacts
Experience testing AI-assisted work with evidence and checking quality
Strong customer discovery and interaction judgement
Analytical ownership of repeat usage and task success
Conversational products experience valuable
B2B SaaS experience valuable
Hospitality workflows experience valuable
Production generative AI experience at scale valuable
Hospitality experience is optional

Benefits

Comp & perks

Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Flexibility to work in a Hybrid model (3 days in-office)
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement