Business Analyst

Sitetracker

. Own the end-to-end client experience for a portfolio of smaller recurring services engagements .

Posted 10/5/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagements and translating business needs into actionable solutions using Salesforce and Sitetracker. Proficient in operational management, backlog prioritization, and enhancing customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Salesforce MechanicsSitetracker AdministrationBacklog ManagementClient EngagementOperational Workflow Translation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ObjectsSitetracker ConfigurationRequirement GatheringTroubleshootingUser Story Development

Soft Skills

Organizational SkillsProactive OwnershipClient Communication

Tools & Technologies

SitetrackerSalesforce

Industry Keywords

Client ExperienceService EngagementsOperational GapsService VelocityCustomer Satisfaction

About the role

Key responsibilities & impact

Own the end-to-end client experience for a portfolio of smaller recurring services engagements
Independently lead day-to-day delivery and act as the standalone engagement lead
Run productive client conversations and syncs, establish priorities, surface decisions, and remove blockers
Manage BAU requests, competing priorities, backlog, and service usage across multiple accounts
Keep service hours focused on work that creates meaningful customer value
Translate business needs into actionable backlog items and practical Sitetracker configurations
Proactively uncover operational gaps and recommend the next logical phase of work
Drive platform usage, adoption, customer satisfaction, retention, and expansion readiness
Create clear visibility into service usage, backlog health, and upcoming priorities
Build a sustainable pipeline of valuable work and maintain predictable service velocity
Develop reusable requirement-gathering approaches, client-facing materials, and operational templates
Operate as a trusted advisor and independently resolve standard platform challenges

Requirements

What you’ll need

Strong understanding of Salesforce mechanics and Sitetracker administration
Knowledge of Salesforce objects, fields, layouts, and basic flows or rules
Ability to configure and maintain functional settings within Sitetracker or comparable platform software
Ability to troubleshoot standard platform and BAU service issues
Ability to gather business requirements and translate them into actionable backlog items or user stories
Ability to manage multiple concurrent client workloads and a high-volume client portfolio
Strong organizational systems and proactive ownership of client issues
Ability to learn platform updates and customer business processes quickly
Ability to create reusable client-facing materials and operational templates
Ability to translate complex operational workflows into clean, usable Sitetracker solutions