Customer Success Manager

Sitetracker

. Work with customers through all stages of the customer journey, from implementation through go-live, as they deploy and adopt the Sitetracker platform .

Posted 10/10/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management by effectively managing a portfolio of accounts, driving user adoption, and aligning platform capabilities with customer goals. Proficient in developing strategic account plans and delivering measurable value through customer engagement and communication.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementKPI MeasurementSalesforce ProficiencyBilingual Communication (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MonitoringProduct Adoption AnalysisSolution Value ArticulationImplementation PlanningTroubleshooting

Soft Skills

Written CommunicationRelationship BuildingEnthusiasm for Customer SuccessCommitment to Personal Development

Tools & Technologies

Sitetracker PlatformSalesforce

Certifications & Qualifications

Internal Certifications

Industry Keywords

Customer JourneyUser AdoptionCustomer AdvocacyRetention RisksGrowth Opportunities

About the role

Key responsibilities & impact

Work with customers through all stages of the customer journey, from implementation through go-live, as they deploy and adopt the Sitetracker platform
Serve as the main point of contact, primary advocate, and trusted advisor for customers
Define and demonstrate Sitetracker's value by identifying business objectives and aligning platform capabilities with customer goals
Establish regular interaction cadences and create action plans against KPIs
Own user adoption and customer advocacy to support customer retention and growth
Build referenceable customers to support global sales efforts
Develop strategic account plans supporting product expansion
Engage with Product and Engineering regarding customer requests, product roadmaps, and customizations
Create and execute customer success plans tailored to customer needs
Manage a portfolio of approximately 30–35 accounts
Identify retention risks and growth opportunities using customer health, product usage, and engagement insights
Deliver customer business reviews demonstrating measurable value and aligning Sitetracker capabilities with customer priorities
Implement scalable communication strategies across customer personas, industries, and regions
Establish repeatable engagement frameworks and data-driven portfolio management processes
Contribute customer insights and best practices to scale the Customer Success organization

Requirements

What you’ll need

Experience working with mid-tier customers to manage books of business effectively and drive renewals
Excellent written communication skills
Passion and enthusiasm for customer success
Commitment to personal development
Ability to foster high-level relationships with senior stakeholders and project sponsors
Ability to create and deliver customer communication plans
Understanding of customer use cases and Sitetracker adoption
Ability to identify, deliver, and articulate solution value and return on investment
Ability to identify and measure KPIs focused on business outcomes and value realization
Ability to identify additional revenue-generating opportunities
Strong technical understanding of deployed solutions and Sitetracker platform capabilities
Ability to complete internal certifications
Ability to troubleshoot independently
Experience or ability to use Salesforce and customer health, product adoption, and engagement monitoring tools
Ability to communicate with English- and Spanish-speaking customers

Benefits

Comp & perks

Internal certifications to accelerate product knowledge and independent troubleshooting capability
Personal development opportunities
Remote work arrangement