Customer Success Manager

Situation Publishing

. Own a portfolio of live client campaigns end to end, from kickoff through final reporting .

Posted 9/18/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client campaigns from kickoff to reporting, with a strong focus on relationship building and proactive communication. Proficient in tracking campaign performance and utilizing insights for continuous improvement.

Highest-signal resume keywords

Client Account ManagementCampaign DeliverySalesforce ExperienceB2B Media ExperienceAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign ManagementReporting InsightsPerformance TrackingAsset ProductionDeadline Management

Soft Skills

Service-MindedResponsiveReliableRelationship BuildingProactive Communication

Tools & Technologies

Salesforce

Industry Keywords

B2B MediaPublishingMarketing ServicesAgency ExperienceSenior Marketer Engagement

About the role

Key responsibilities & impact

Own a portfolio of live client campaigns end to end, from kickoff through final reporting
Run several campaigns simultaneously against competing deadlines
Serve as the client's day-to-day contact
Build client relationships and set clear expectations
Keep clients informed proactively
Coordinate with editorial, design, and ad operations colleagues to produce, schedule, and launch assets
Track delivery against contracted volumes and identify shortfalls early
Agree corrective actions with clients
Maintain accurate campaign records in Salesforce
Produce trusted end-of-campaign reporting
Use reporting insights to improve subsequent programmes

Requirements

What you’ll need

Experience managing client accounts or campaign delivery
Experience ideally in B2B media, publishing, marketing services, or an agency
Service-minded, responsive, and reliable
Methodical attention to dates, volumes, and deliverables
Confidence working with senior marketers at large technology companies
Comfortable with systems
Salesforce experience helpful, with training available for the right person

Benefits

Comp & perks

Hybrid work schedule
Medical & Dental health package
401(k)
Direct exposure to well-known enterprise technology brands
Scope to shape delivery processes as the function is built out