Situation Publishing

Customer Success Manager

• Own a portfolio of live client campaigns end to end, from kickoff through final reporting
• Run several campaigns simultaneously against competing deadlines
• Serve as the client's day-to-day contact
• Build client relationships and set clear expectations
• Keep clients informed proactively
• Coordinate with editorial, design, and ad operations colleagues to produce, schedule, and launch assets
• Track delivery against contracted volumes and identify shortfalls early
• Agree corrective actions with clients
• Maintain accurate campaign records in Salesforce
• Produce trusted end-of-campaign reporting
• Use reporting insights to improve subsequent programmes