AI Operations Administrator

SitusAMC

. Administer and operate the Gravitee API management platform, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering the Gravitee API management platform, including API configuration, gateway management, and integration with enterprise AI tools. Proficient in scripting and automation, with a strong focus on compliance, governance, and operational support.

Highest-signal resume keywords

Gravitee API ManagementAI Tool AdministrationSSO/SCIM IntegrationPython ScriptingITSM Platform Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API ManagementGateway ConfigurationRESTOAuth2/OIDCJWTMTLSGitYAMLJSONAutomation

Soft Skills

Strong Written CommunicationAttention to DetailAbility to Manage Competing PrioritiesCommitment to Separation of DutiesProcess Improvement

Tools & Technologies

GraviteeChatGPTClaudeCursorMicrosoft CopilotServiceNowITSM PlatformsKubernetesEnterprise Identity ProvidersAI GRC

Certifications & Qualifications

Gravitee CertificationMicrosoft Azure CertificationAI Fundamentals CertificationITIL 4ServiceNow Certified System AdministratorSecurity+

Industry Keywords

API PublishingVersioningChange ControlCompliance Evidence RequestsNIST AI RMFISO/IEC 42001NIST CSFOWASP Top 10Operational SupportConfiguration Management

Tech Stack

Tools & technologies

AzureITSMKubernetesPythonServiceNow

About the role

Key responsibilities & impact

Administer and operate the Gravitee API management platform, including environments, organizations, gateways, management console, developer portal, users, groups, and role-based access
Configure and maintain APIs, plans, applications, and subscriptions for AI services, LLM provider endpoints, and AI-related integrations
Manage API publishing, versioning, environment promotion, deprecation, change control, and configuration version control
Monitor, patch, upgrade, and maintain Gravitee gateways and supporting components, including certificates, secrets, capacity, and high availability
Onboard approved AI use cases, connectors, MCP servers, and agent endpoints onto Gravitee
Monitor analytics, logs, and alerts; troubleshoot API and gateway issues; and produce usage, error, latency, and cost reporting
Integrate Gravitee with enterprise identity providers and secrets management
Administer ChatGPT, Claude, Cursor, and Microsoft Copilot tenant and workspace settings, roles, permissions, data and retention settings, integrations, and usage controls
Manage SSO and SCIM provisioning, license assignment and reclamation, onboarding, and offboarding
Apply AI GRC configuration baselines, document configuration state, and remediate configuration drift
Support Shadow AI discovery and prevention and help users move to approved AI tools
Provide Tier 2 operational support through the ITSM platform and escalate issues as needed
Track vendor releases, feature changes, model versions, and deprecations; coordinate communication and testing
Produce logs, usage data, and configuration records for control monitoring, audits, due diligence, and evidence requests
Develop runbooks, configuration standards, knowledge articles, and user guidance
Track and report availability, API traffic, error rates, adoption, license utilization, ticket volumes, and cost
Automate administrative tasks with Python, PowerShell, and platform APIs
Partner with AI GRC, Information Security, IAM, Legal, Privacy, and business teams to implement requirements

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Information Systems, or equivalent combination of education and experience
5+ years of industry and/or relevant experience
Hands-on, production experience administering Gravitee, including API management, gateway configuration, policies, plans, subscriptions, applications, and environment management
Experience in IT operations, systems administration, platform administration, or API management preferred
Hands-on experience administering enterprise AI tools such as ChatGPT, Claude, Cursor, and Microsoft Copilot, including admin console configuration, SSO/SCIM integration, role-based access, and license management
Working knowledge of REST, HTTP troubleshooting, OAuth2/OIDC, JWT, API keys, mTLS, rate limiting, and gateway patterns
Experience with SSO, SCIM provisioning, and role-based access using an enterprise identity provider such as Microsoft Entra ID or Okta
Scripting and automation ability using Python, PowerShell, or equivalent
Working knowledge of Git, YAML, and JSON
Familiarity with containers and Kubernetes, as used in Gravitee deployments
Foundational understanding of LLM concepts, including prompts, tokens, model versions, tool and function calling, and MCP
Experience with ITSM platforms, preferably ServiceNow, and ITIL-aligned incident, request, and change management practices
Experience supporting audits, due diligence, or compliance evidence requests in a regulated environment preferred
Familiarity with NIST AI RMF, ISO/IEC 42001, NIST CSF, and OWASP Top 10 for LLM Applications is a plus
Preferred certifications include Gravitee training or certification, Microsoft Azure or AI fundamentals certifications, ITIL 4, ServiceNow Certified System Administrator, Security+, or equivalent
Ability to translate governance and control requirements into accurate platform configuration
Strong written communication and ability to author clear runbooks and change documentation
Commitment to separation of duties
Strong attention to detail and disciplined approach to change control
Ability to work with engineering, security, identity, legal, and business stakeholders and manage competing priorities
Comfort learning quickly and contributing to documentation and process improvement

Benefits

Comp & perks

Discretionary bonus eligibility for certain positions
PTO
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401K
Training opportunities