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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system analysis and design, with a strong focus on translating business requirements into functional specifications. Proficient in project management, stakeholder collaboration, and quality assurance within the mortgage and technology sectors.
Highest-signal resume keywords
System AnalysisProject ManagementQuality AssuranceMortgage Technology ExperienceStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DesignRequirements AnalysisUAT TestingFunctional SpecificationsData AnalysisExcel ProficiencyWeb-Based SystemsTechnical DocumentationProblem-SolvingProject Tracking
Soft Skills
Strong Communication SkillsTeamworkOrganizational SkillsConstructive FeedbackProfessional Behavior
Tools & Technologies
MS OfficeMicrosoft ExcelWeb-Based SystemsVisual Aids
Industry Keywords
Mortgage BankingSecondary MarketQuality InitiativesTechnology AnalystBusiness Requirements
About the role
Key responsibilities & impact- Monitor and analyze system usage, design solutions, and create specifications for system adjustments
- Serve as a key point of control for system enhancements and quality initiatives
- Work directly with technology department employees and other stakeholders
- Serve as a subject matter expert for the technology
- Collect, review, analyze, and document system/user requirements from business users
- Collaborate with stakeholders to define project goals, scope, and timelines
- Adjust plans and priorities in response to changes in project scope, priorities, or requirements
- Assign tasks as directed by the manager
- Analyze user feedback, survey responses, and usage statistics to strengthen and validate requirements
- Promote and support department goals and objectives
- Communicate staff feedback, performance, and status to the manager
- Track, organize, and prioritize assigned projects
- Complete projects within required time frames and communicate delays to managers and stakeholders
- Translate business requirements into detailed functional designs for development, testing, and implementation
- Investigate system usage, overrides, exception and validation handling, common errors, and excessive time per page/field
- Participate in discussions with application analysts to ensure synergy between systems
- Participate in, own, or facilitate quality initiatives
- Anticipate and prevent problems and roadblocks
- Assist with UAT testing and demo preparation
- Handle day-to-day requests
- Communicate test progress, results, issues, and roadblocks to project stakeholders and management
- Perform other activities assigned by the manager
Requirements
What you’ll need- College degree in related field, or equivalent combination of education and experience
- 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent
- Over five years in mortgage / technology / secondary market experience
- Training in finance / mortgage banking desired
- Demonstrated success as a QA or Technology Analyst at SitusAMC strongly preferred
- Strong communication skills, both verbal and written
- Demonstrated ability to provide actionable constructive feedback objectively and with diplomacy
- Computer literate with in-depth knowledge of MS Office and web-based systems; visual aids; emphasis on Excel
- Excellent PC skills and high level of proficiency in Microsoft products
- Professional behavior and teamwork; punctual and dependable
- Comprehensive problem-solving skills
- Excellent organizational and people skills
- Limited travel
- Flexible schedule required
Benefits
Comp & perks- Discretionary bonus eligibility for certain positions
- PTO
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401K