Product Support Analyst

SitusAMC

. Liaise between SitusAMC and clients to facilitate delivery and implementation of in-house software and configuration into client production environments .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of Microsoft SQL Server and the ability to configure and implement in-house applications. Possesses excellent customer service skills and the capability to train clients and internal teams effectively.

Highest-signal resume keywords

Microsoft SQL ServerApplication ConfigurationClient TrainingProblem ResolutionCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application TestingSoftware Defect ValidationSpecification AnalysisDocumentation CreationBusiness Concept Understanding

Soft Skills

AdaptabilityConflict ResolutionInitiativeAccuracyTeam Collaboration

Tools & Technologies

Microsoft Office SuiteInternet Browser Software

Industry Keywords

Client LiaisonVirtual Service DeliveryIn-House Software ImplementationUser GuidesRelease Notes

Tech Stack

Tools & technologies

MS SQL ServerSQL

About the role

Key responsibilities & impact

Liaise between SitusAMC and clients to facilitate delivery and implementation of in-house software and configuration into client production environments
Receive, validate, and route software defects internally for resolution
Provide training to clients and internal team members
Travel nationally to support client installations in normal times
Validate issues internally and externally
Test in-house applications for project and support-related activities
Provide client administrator, client end-user, and internal training onsite and via Virtual Service Delivery (VSD)
Demonstrate upgrades, features, enhancements, issue reviews, and custom configurations
Conduct in-house application configuration, setup, and installation
Develop in-house application knowledge and understanding of business concepts
Create specifications, findings, extensions, and enhancements
Create user guides, release notes, and configuration documentation
Analyze specifications and requirements
Perform other related activities as assigned by the manager

Requirements

What you’ll need

Associate degree or equivalent combination of education and experience
Entry-level professional with 0-2 years of industry and/or relevant experience
Strong working knowledge of Microsoft SQL Server
Knowledge of Internet browser software
Knowledge of Microsoft Office suite
Ability to learn and apply new skills
Ability to identify and resolve problems in a timely manner, gathering and analyzing information skillfully
Ability to work cooperatively in group situations and actively resolve conflicts
Strong customer service acumen and skills
Ability to adapt to changes in the work environment, manage competing demands, and adjust approach or method
Ability to follow instructions and respond to management direction
Ability to work independently
Initiative and willingness to undertake self-development activities
Accuracy and thoroughness
Strong business acumen
Ability to travel up to 15%

Benefits

Comp & perks

Discretionary bonus eligibility for certain positions
Paid time off (PTO)
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401K participation