Solutions Success Consultant

SIVAD Consulting

. Serve as consultant and dedicated resource for onboarding and managing subscription-based service engagements for an assigned customer portfolio .

Posted 11/3/2026full-timeRemote • United StatesSeniorLead💰 $100,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ERP systems, particularly Infor CloudSuite Industrial (CSI/SyteLine), with a strong focus on optimizing manufacturing business processes and delivering exceptional customer experiences. Proven ability to mentor teams, manage customer relationships, and drive account growth through effective consulting and training.

Highest-signal resume keywords

Infor CloudSuite Industrial (CSI/SyteLine) ExperienceERP Functional Gap IdentificationCustomer-Facing Consulting SkillsManufacturing Business Process UnderstandingAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ERP ExperienceBusiness Analyst ExperienceAnalytical SkillsProblem-Solving SkillsCustomer TrainingOperational ImprovementsBusiness-Process GuidanceEngagement DocumentationOnboarding ManagementSubscription Management

Soft Skills

Effective CommunicationRelationship BuildingMentoringTeam CollaborationCustomer Advocacy

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Manufacturing EnvironmentConsultingBusiness ObjectivesCustomer SatisfactionSubscription RenewalsProfessional ServicesCritical Issues ManagementExecutive Alignment MeetingsTravel RequirementsCustomer Alerts

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as consultant and dedicated resource for onboarding and managing subscription-based service engagements for an assigned customer portfolio
Deliver exceptional customer experience and help customers maximize their investment in Infor CloudSuite Industrial (CSI/SyteLine) and related products
Identify and drive completion of smaller non-project assignments and identify larger Professional Services opportunities
Advocate for assigned customers, build relationships, understand business objectives, manage requests and escalations, and coordinate internal resources
Lead onboarding and intake, develop customer roadmaps, manage priorities and assignments, provide status updates, and maintain engagement documentation
Conduct weekly status meetings and monthly executive alignment meetings
Respond to customer alerts, red flags, critical issues, overdue tickets, and work assignments
Support customer satisfaction, subscription renewals, account growth, and additional software and services opportunities
Provide billable business consulting and training for Infor CloudSuite Industrial (CSI/SyteLine) customers
Maintain a weekly personal billing objective of 75%
Identify ERP functional gaps and recommend solutions; optimize ERP use and provide business-process guidance
Assist with system utilization, business processes, operational improvements, and customer training
Mentor consulting and Professional Services team members; provide training, coaching, and guidance
Collaborate on customer assignments and projects and provide strategic guidance to senior management
Provide constructive feedback regarding team member performance
Complete daily entries and required administrative responsibilities; perform other related duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent related work experience
10+ years of ERP experience utilizing analytical skills within a manufacturing environment
10+ years of consulting and/or business analyst experience within a manufacturing environment
5+ years of Infor CloudSuite Industrial (CSI)/SyteLine experience
Strong understanding of manufacturing business processes
Strong analytical and problem-solving skills
Ability to identify ERP functional gaps and recommend appropriate solutions
Strong customer-facing consulting skills
Ability to communicate effectively with operational users, management, and executive-level stakeholders
Excellent written and verbal communication skills
Ability to travel at least 25% or as required
Travel may include on-site customer consulting, customer meetings, internal meetings, and sales support
Must possess a valid driver's license