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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer support within notarial services, land registry, or mortgage operations, with strong technical aptitude and fluency in German. Capable of training users and creating instructional materials while maintaining a structured and organized approach to problem-solving.
Highest-signal resume keywords
Notarial Services ExperienceFluent GermanCustomer SupportTechnical AptitudeIT Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident AnalysisUser TrainingTechnical SupportCreating User GuidesWebinar Development
Soft Skills
Customer-Oriented ApproachStrong Comprehension SkillsStructured Working StyleIndependent Task CompletionFast Learner
Industry Keywords
Land RegistryMortgage OperationsNotarial Services
About the role
Key responsibilities & impact- Provide verbal and written customer support to banks, notaries, and land registries
- Perform initial analysis of incident reports and inquiries, and resolve straightforward issues
- Train new and existing customers on-site or online
- Create and maintain user guides and webinars
- Serve as a point of contact for external customers and provide technical and functional 3rd-level support
- Collaborate within a dynamic team and agile environment
Requirements
What you’ll need- Experience in notarial services, land registry, or mortgage operations
- Fluent German, both written and spoken
- French or Italian is an advantage
- Customer- and solution-oriented approach
- Fast learner with strong comprehension skills
- Structured and organized working style
- Ability to work independently and complete assigned tasks
- Technical aptitude and understanding of IT applications
- Experience in IT support is a plus
Benefits
Comp & perks- Up to 40% home office possible
- Flexible work models
- Personal development supported through an extensive learning offering
- Culture of continuous learning and feedback
- Agile working methods, including Scrum and Design Thinking