Manager

• Assess incidents from a business and client impact perspective, complementing technical handling by control center teams
• Ensure clear and timely communication by preparing incident updates and reports for clients and internal stakeholders
• Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• Act as interface between operations, IT teams, and external providers during incidents to align priorities and actions
• Support business-critical incidents outside standard working hours through 7×24 on-call duty

Incident & Problem Manager

Customer Support

• Provide verbal and written customer support for banks, notaries, and land registries
• Perform initial analysis of incident reports and questions, and resolve straightforward issues
• Train new and existing customers on-site or online
• Create and maintain user guides and webinars
• Coordinate requests and concerns from different customer groups
• Serve as a point of contact for external customers, as well as technical and subject-matter 3rd-level support

Second-Level Support Specialist

Analyst

• Analyze fraudulent transactions and identify new fraud trends
• Create and adjust rules in the fraud early-warning system
• Prepare reports on fraud cases, trends, and KPIs
• Manage fraud detection and prevention using PRISMA
• Handle fraud incidents during fraud attacks

Fraud Analyst

Full-stack Engineer

• Develop the market data distribution service for the Swiss and Spanish Stock Exchanges
• Develop backend applications using the C++ / Linux stack
• Ensure operational service level and application stability
• Manage application lifecycle and budget
• Contribute to continuous improvement of development processes and CI/CD pipelines
• Work on IT projects for the Exchanges Business Unit in Spain and Switzerland within an agile development team

Software Developer, C++

IT Support

• Act as a 1st Level Support Agent answering digital workplace questions via telephone or central ticketing platform
• Support mostly internal customers in an international environment
• Fix issues and answer questions regarding ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, and printing
• Perform back-office tasks such as Knowledge Base updates, preparing end-user communications, training co-workers, contributing to change management, security checks, and software upgrades, depending on experience and current needs
• Provide onsite support for users located in Warsaw through local request fulfillment

SIX

Incident & Problem Manager

Second-Level Support Specialist

Fraud Analyst

Software Developer, C++

IT Supporter, German