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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on operational relationship management, troubleshooting, and process improvement. Proficient in conducting training sessions and engaging with customers to drive business growth in the APAC region.
Highest-signal resume keywords
Customer Relationship ManagementTroubleshootingRoot Cause AnalysisNative-Level JapaneseWritten And Spoken English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsCustomer-Focused MindsetProactive MindsetFlexibilityTeam Player
Industry Keywords
Customer SupportService OperationsProcess ImprovementsBusiness GrowthAPAC
About the role
Key responsibilities & impact- Support and manage operational relationships with customers
- Provide high-quality and timely responses to customer requests
- Ensure continuity in 24/5 request handling
- Act as the first contact point for product- and technical-related issues
- Troubleshoot customer issues
- Conduct root cause analysis and detect problem patterns
- Identify solutions and improvement areas across teams and locations
- Conduct refresher training sessions on SIX products
- Participate in global Customer Support initiatives and process improvements
- Support business growth in APAC by engaging with new customers
Requirements
What you’ll need- Strong interpersonal skills and a customer-focused mindset
- Proactive and growth-oriented mindset with ownership and accountability
- Flexibility to adapt to evolving business needs
- Interest in technology, troubleshooting, and service operations
- Curiosity and willingness to learn about new products, business domains, and ways of working
- Team player with a positive and collaborative attitude
- 2-3 years of professional experience in a dynamic and fast-paced business environment
- Native-level Japanese
- Good written and spoken English skills
Benefits
Comp & perks- Up to 40% working from home possible
- Flexible Work Models
- Personal development supported through an extensive learning offering
- Culture of continuous learning and feedback
- Agile working methods, including scrum and design thinking