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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a digital workplace environment, providing 1st Level Support for internal users while effectively utilizing tools such as Microsoft Office, Citrix, and ticketing platforms. Proficient in both German and English, with a willingness to learn and adapt to new technologies.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office PackageCitrix Environment KnowledgeWindows Client SupportBilingual in German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Office PackageCitrixWindows Client SupportKnowledge Base ManagementNetwork Connectivity TroubleshootingOrdering Portal SupportSoftware UpgradesAndroid UnderstandingIOS Understanding
Soft Skills
Quick Learning AbilityFriendly AttitudeCan-Do AttitudeAbility to PrioritizeOpenness to New Technologies
Tools & Technologies
Central Ticketing PlatformDigital Workplace Tools
Industry Keywords
1st Level SupportInternal Customer SupportChange ManagementSecurity ChecksEnd-User Communications
Tech Stack
Tools & technologiesAndroidCitrixiOS
About the role
Key responsibilities & impact- Act as a 1st Level Support Agent answering digital workplace questions via telephone or central ticketing platform
- Support mostly internal customers in an international environment
- Fix issues and answer questions regarding ordering portal, Microsoft Office Package and Office 365, Citrix, network connectivity, and printing
- Perform back-office tasks such as Knowledge Base updates, preparing end-user communications, training co-workers, contributing to change management, security checks, and software upgrades, depending on experience and current needs
- Provide onsite support for users located in Warsaw through local request fulfillment
Requirements
What you’ll need- Very good knowledge of German and English
- Spanish will be an advantage
- Motivation to become part of a successful and well-integrated team
- Good knowledge of Windows Client and Citrix environment from user perspective
- Good understanding of Android and iOS would be helpful
- Customer service experience dealing with technical and non-technical users is an advantage
- Quick learning ability
- Friendly and can-do attitude
- Ability to prioritize
- Openness to new technologies and tasks
Benefits
Comp & perks- Flexible work models
- Personal development supported through an extensive learning offering
- Culture of continuous learning and feedback
- Agile working methods, including scrum and design thinking
- Working from home up to 40%