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SIX

Second-Level Support Specialist

SIX

. Provide verbal and written customer support for banks, notaries, and land registries .

Posted 10/1/2026full-timeZurich • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer support for banks, notaries, and land registries, with a strong focus on training, technical aptitude, and effective communication in multiple languages.

Highest-signal resume keywords
Notarial Services ExperienceLand Registry KnowledgeBusiness-Fluent GermanCustomer Support SkillsIT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer-Oriented ApproachStructured Working StyleFast LearnerIndependent Task Completion
Industry Keywords
Mortgage OperationsIncident Report AnalysisUser Guide CreationWebinar DevelopmentTechnical Support

About the role

Key responsibilities & impact
  • Provide verbal and written customer support for banks, notaries, and land registries
  • Perform initial analysis of incident reports and questions, and resolve straightforward issues
  • Train new and existing customers on-site or online
  • Create and maintain user guides and webinars
  • Coordinate requests and concerns from different customer groups
  • Serve as a point of contact for external customers, as well as technical and subject-matter 3rd-level support

Requirements

What you’ll need
  • Experience in notarial services, land registry, or mortgage operations
  • Business-fluent German
  • French or Italian is an advantage
  • Customer- and solution-oriented approach
  • Fast learner with a structured working style
  • Ability to complete assigned tasks independently
  • Technical aptitude and understanding of IT applications
  • Experience in IT support is a plus

Benefits

Comp & perks
  • Up to 40% remote work possible
  • Flexible work models
  • Personal development and extensive learning opportunities
  • Agile working methods
  • Culture of continuous learning and feedback