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SIXT

Customer Care Agent – Digital Branch, Bilingual (German, English, Spanish)

SIXT

. Support customers by phone, email, and video around the clock, 24/7 .

Posted 11/6/2026full-timeRemote • SpainMid-LevelSenior💰 €22,800 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German, English, and Spanish while providing exceptional customer support through various communication channels. Capable of simplifying complex processes and recommending suitable products to enhance the customer rental experience.

Highest-signal resume keywords
Fluent In German, English, And SpanishCustomer-Oriented ApproachVideo Calling ProficiencyAbility To Explain Complex ProcessesCollaboration With International Teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Confident PresentationAbility To Find The Right ToneAnticipating Customer Needs
Tools & Technologies
Video Calling ToolsDigital ProcessesTechnical Solutions
Industry Keywords
Customer SupportRental ExperienceCross-Border CollaborationBooking FinalizationReservation Management

About the role

Key responsibilities & impact
  • Support customers by phone, email, and video around the clock, 24/7
  • Guide customers through the entire pick-up process, from verification and digital pick-up to the start of their journey
  • Explain processes during video calls and reassure customers when digital workflows raise questions
  • Answer questions about reservations, rentals, and pick-ups
  • Assist customers with finalizing bookings
  • Review customer data and resolve missing or unclear information
  • Work internationally with SIXT stations in various countries to ensure customers can begin their journeys smoothly
  • Recommend suitable products and services to improve the rental experience

Requirements

What you’ll need
  • Fluent German, English, and Spanish; all three languages are required
  • Ability to explain complex processes in simple terms
  • Confident and authentic presentation in video calls
  • Ability to find the right tone in challenging situations
  • Familiarity with modern tools, including video calling, digital processes, and technical solutions
  • Willingness to work in a 24/7 shift model, including weekends and public holidays
  • Enjoys collaborating with international colleagues and cross-border teams
  • Ability to recognize additional customer needs and recommend suitable products and services
  • Customer-oriented approach and ability to identify needs, anticipate issues, and guide customers to solutions

Benefits

Comp & perks
  • Permanent Contract (Contrato Indefinido)
  • A stable project with opportunities for progression
  • Access to Claude by Anthropic and SIXTgpt from day one
  • Professional development opportunities in an international environment
  • €60 telework allowance
  • 30% night shift premium for hours 22:00h–06:00h
  • Flexible remote work model
  • Day off for your birthday
  • Additional vacation days for your anniversary at SIXT
  • Private health insurance
  • Childcare support
  • Restaurant card
  • Exclusive benefits discounts for family and friends on SIXT rentals
  • Offers on hotels, stores, Gympass, and business schools