Customer Care Agent – Digital Branch, Bilingual (German, English, Spanish)

SIXT

. Support customers by phone, email, and video around the clock .

Posted 11/5/2026full-timeRemote • SpainMid-LevelSenior💰 €22,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German, English, and Spanish while providing exceptional customer support through various communication channels. Capable of simplifying complex processes and collaborating effectively with international teams to enhance customer experiences.

Highest-signal resume keywords

Fluent In German, English, And SpanishCustomer OrientationDigital AffinityVideo Calling PresentationTeamwork With International Colleagues

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Ability To Explain Complex Processes SimplyConfident PresentationAnticipating Customer NeedsGuiding Customers To Solutions

Tools & Technologies

Video Calling ToolsDigital ProcessesTechnical Solutions

Industry Keywords

Customer SupportReservation ManagementRental ServicesCross-Border Collaboration

About the role

Key responsibilities & impact

Support customers by phone, email, and video around the clock
Guide customers through the entire pick-up process, from verification and digital pick-up through the start of their journey
Conduct video calls and explain processes clearly
Answer questions about reservations, rentals, and pick-ups
Assist customers with finalizing bookings
Review customer data and resolve missing or unclear information
Collaborate with SIXT stations in various countries to ensure smooth customer journeys
Recommend suitable products and services
Provide preboarding support before pick-up and assistance until customers are ready to drive

Requirements

What you’ll need

Fluent German, English, and Spanish; all three languages are required
Ability to explain complex processes simply
Confident and authentic presentation in video calls
Digital affinity and ability to use modern tools, video calling, digital processes, and technical solutions
Willingness to work in a 24/7 shift model, including weekends and public holidays
Customer orientation and ability to identify needs, anticipate issues, and guide customers to solutions
Teamwork with international colleagues and cross-border teams
Ability to recognize additional customer needs and recommend suitable products and services

Benefits

Comp & perks

€60 telework allowance
30% night shift premium for hours 22:00h–06:00h
Permanent contract (Contrato Indefinido)
Opportunities for progression
Access to Claude by Anthropic and SIXTgpt from day one
Professional development opportunities in an international environment
Flexible remote work model
Birthday day off
Additional vacation days for anniversary at SIXT
Private health insurance
Childcare support
Restaurant card
Exclusive benefits discounts for family and friends on SIXT rentals
Offers on hotels, stores, Gympass, and business schools