Client Enablement Manager

Skai

. Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources .

Posted 11/6/2026full-timeNew York City • New York • United StatesJunior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Enablement and Customer Education by designing and delivering engaging learning experiences, utilizing data-driven insights to enhance program effectiveness, and fostering customer advocacy through innovative training solutions.

Highest-signal resume keywords

Client Enablement ExperienceCustomer Education Program DevelopmentWebinar Delivery and FacilitationContent Creation and SimplificationAI Workflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessTraining and DevelopmentProgram ManagementDigital Advertising FamiliarityInteractive Workshop DesignData AnalysisCertification DevelopmentLearning Path DesignVideo ProductionTechnical Writing

Soft Skills

Strong Communication SkillsPresentation SkillsFacilitation SkillsProactive MindsetCreative Problem-Solving

Tools & Technologies

AI-Powered ToolsLearning Management SystemsWebinar PlatformsVideo Editing SoftwareData Analytics Tools

Industry Keywords

Paid SearchPaid SocialRetail MediaCommerce MediaProgrammatic Advertising

About the role

Key responsibilities & impact

Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources
Design and deliver 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions
Create videos, tutorials, walkthroughs, guides, and interactive resources that simplify complex product capabilities
Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success
Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who advocate for Skai and drive adoption
Experiment with new learning formats, AI-powered tools, and creative engagement strategies
Make recommendations, identify opportunities to improve the customer learning experience, and communicate progress, risks, and decisions clearly
Track program participation, course completions, certification attainment, customer feedback, and engagement trends
Use data and customer insights to improve enablement programs and measure impact on adoption and proficiency
Report to the Director of Revenue & Client Enablement

Requirements

What you’ll need

Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising
Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions
Strong communication, presentation, and facilitation skills
Ability to engage customers, simplify complex concepts, and deliver memorable learning experiences
AI curiosity and proficiency, including comfort using AI to automate workflows or building new AI workflows to improve sales processes
Strong content creation skills and ability to turn technical product knowledge into clear, engaging, and practical educational materials
Strong project management and organizational skills
Ability to independently manage multiple programs and priorities
Proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience
Experience partnering across multiple stakeholders and cross-functional teams

Benefits

Comp & perks

Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
Hybrid work arrangement with a home/office work mix
Vibrant company culture
Diverse and passionate team members
Equal opportunity and inclusive workplace
Reasonable accommodation for qualified applicants with disabilities