Skai

Manager

• Own strategy, performance, and outcomes for an assigned book of enterprise retail media accounts
• Plan, build, and optimise campaigns across Amazon, Walmart, Instacart, Target, and other retail media networks
• Manage campaigns day to day as account needs require
• Investigate performance issues and opportunities and provide actionable recommendations
• Advise senior client stakeholders on media planning, budget allocation, and retail media best practices
• Lead QBRs and strategic reviews
• Support client services on renewals, growth conversations, and escalations
• Build custom analyses, reports, and automations
• Serve as regional retail media subject matter expert
• Support internal stakeholders across the business
• Mentor less experienced colleagues
• Contribute to team playbooks and processes
• Partner with product development, sales, technical account management, and sales engineers on platform innovation and market opportunities

Senior Digital Paid Retail Media Manager

Customer Success Manager

• Oversee all facets of client utilization of the Skai platform
• Drive client satisfaction and help clients turn platform usage into measurable ROI
• Focus initially on Paid Search
• Drive client retention and identify account growth opportunities
• Provide initial and ongoing training on the Skai platform
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
• Understand client business goals, anticipate future needs, and focus clients on relevant Skai capabilities
• Run structured, proactive communication cadences, standing meetings, and office hours with agendas, client input, and documented follow-ups
• Partner with Client Success Directors, product, technical, and support specialists, handing off engagements with actionable context
• Use AI for call preparation, summarization, personalization, and documentation with judgment and review
• Solve problems proactively and maintain a high standard for client satisfaction

Client Success Manager

• Oversee all facets of client utilization of the Skai platform
• Drive client satisfaction and help clients turn platform usage into measurable ROI
• Focus initially on Paid Search
• Drive client retention and identify account growth opportunities
• Provide initial and ongoing client training on the Skai platform
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
• Understand client business goals and anticipate future needs
• Use product and engagement data to focus clients on Skai capabilities tied to desired outcomes
• Run structured, proactive communication cadences, standing meetings, and office hours
• Share agendas in advance and provide recaps with documented owners and dates
• Partner with Client Success Directors, product, technical, and support specialists
• Hand off engagements with sufficient context for internal teams to act immediately
• Use AI for call preparation, summarization, personalization, and documentation, with judgment and review
• Solve problems proactively and maintain a high bar for client satisfaction

• Oversee all facets of client utilization of the Skai platform
• Drive client satisfaction and help clients turn platform usage into measurable ROI
• Focus initially on Paid Search
• Drive client retention and identify account growth opportunities
• Provide initial and ongoing Skai platform training
• Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
• Understand client business goals and anticipate future needs
• Use product and engagement data to focus clients on Skai capabilities tied to desired outcomes
• Run structured, proactive communication cadences, standing meetings, and office hours
• Share agendas in advance and provide recaps with documented owners and dates
• Partner with Client Success Directors, product, technical, and support specialists
• Escalate or hand off engagements with sufficient context for immediate action
• Use AI for call preparation, summarization, personalization, and documentation, with judgment and review
• Solve problems proactively and maintain a high bar for client satisfaction

Infrastructure Engineer

• Own the technical direction, architecture, and delivery of Skai’s core production data infrastructure
• Manage MySQL, SingleStore, Snowflake, Airflow, and microservices infrastructure at petabyte scale
• Set engineering guardrails and lead architectural reviews for cloud-based data systems
• Lead the pod’s daily operations and own Scrum processes, including epics, stories, and tracking
• Balance technical debt management with rapid feature delivery and drive multi-project execution
• Remain active in code and infrastructure as the primary escalation point for complex 24/7 production issues
• Oversee operational readiness, rotation schedules, high availability, backup and recovery, and automation
• Maintain 24/7 production uptime and drive operational excellence
• Mentor team members, raise the technical bar, and foster engineering excellence
• Align roadmap planning with business goals and manage data infrastructure vendor relationships

Infrastructure Engineering Lead

Performance Marketing

• Support demand generation campaigns across email, digital, webinars, events, content, and outbound channels
• Build and QA campaign elements, including emails, landing pages, forms, and nurture programs
• Coordinate timelines, assets, approvals, and deliverables to keep campaigns moving and launches on track
• Support webinars and virtual events from promotion and registration through execution and follow-up
• Help manage audience lists, campaign tracking, and lead follow-up processes with Marketing, SDRs, and Revenue Operations
• Maintain campaign calendars, project trackers, and program documentation
• Monitor campaign performance and assist with reporting on engagement, leads, and pipeline
• Conduct audience, account, and market research to inform campaign development
• Collaborate with Content, Creative, Product Marketing, Events, and Sales
• Support account-based marketing programs through account research, audience development, and campaign execution
• Use AI and other tools for research, content adaptation, personalization, campaign execution, and performance analysis
• Identify process-improvement opportunities and help the team work more efficiently
• Take on greater campaign ownership as skills and experience develop

Demand Generation Specialist

• Own and grow relationships with largest advertisers and agencies
• Serve as senior partner to executive-level client stakeholders
• Own the customer journey end to end, including business strategy, value realization, and risk management
• Own account strategy and performance, primarily focused on Retail Media while supporting Paid Search and Paid Social
• Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
• Maintain commercial understanding of accounts to drive adoption, engagement, commercial moments, and growth opportunities
• Own and communicate the customer value story from discovery through executive communication
• Lead structured customer meetings with executive presence and follow-through
• Maintain success plans with measurable milestones, owners, and timelines
• Lead Quarterly Business Reviews that quantify impact and define forward-looking actions
• Maintain multi-threaded relationship maps and executive sponsorship
• Own CRM hygiene and account health accuracy
• Create and execute save plans for at-risk accounts
• Coordinate Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
• Drive joint account planning with Growth Directors and introduce Growth into relationships
• Advise on publisher and vertical best practices
• Ensure purposeful in-person visits and document outcomes or next steps
• Act as escalation point for complex or cross-product issues
• Use AI to accelerate preparation, planning, account insight, and client-facing output

Client Success Director

• Own and grow relationships with the largest advertisers and agencies
• Serve as senior partner to executive-level client stakeholders
• Own the customer journey end to end, including business strategy, value narrative, value realization, and risk management
• Own account strategy and performance, primarily for Retail Media while supporting Paid Search and Paid Social
• Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
• Maintain commercial understanding of accounts to drive adoption, engagement, commercial moments, and growth opportunities
• Own the customer value story from discovery through executive communication
• Lead structured customer meetings with executive presence and follow-through
• Maintain success plans with measurable milestones, owners, and timelines
• Lead Quarterly Business Reviews quantifying impact, savings, risk reduction, and revenue creation
• Maintain multi-threaded relationship maps and documented executive sponsors
• Own CRM hygiene, account health accuracy, and save plans for at-risk accounts
• Partner with Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
• Drive joint account planning with Growth Directors and introduce Growth into relationships
• Advise on publisher and vertical best practices
• Ensure purposeful in-person visits with documented outcomes or next steps
• Act as escalation point for complex or cross-product issues
• Use AI to accelerate preparation, planning, account insight, and client-facing output

• Own and grow relationships with the largest advertisers and agencies
• Serve as senior partner to executive-level client stakeholders
• Own the customer journey end to end, including business strategy, value narrative, value realization, and risk management
• Own account strategy and performance with primary focus on Retail Media, while supporting Paid Search and Paid Social
• Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
• Maintain commercial understanding of accounts to drive adoption, engagement, commercial moments, and growth opportunities
• Own the customer value story from discovery through executive communication
• Lead structured customer meetings with executive presence and follow-through
• Maintain success plans with measurable milestones, owners, and timelines
• Lead Quarterly Business Reviews quantifying impact, savings, risk reduction, revenue, and future opportunities
• Maintain multi-threaded relationship maps and executive sponsor engagement
• Own CRM hygiene, account health accuracy, and save plans for at-risk accounts
• Coordinate Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
• Drive joint account planning with Growth Directors and introduce Growth into client relationships
• Advise on publisher and vertical best practices
• Ensure purposeful in-person visits and document outcomes or next steps
• Act as escalation point for complex or cross-product issues
• Use AI to accelerate preparation, planning, account insights, and client-facing output