Client Enablement Manager

Skai

. Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources .

Posted 11/6/2026full-timeChicago • Illinois • United StatesJunior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Education and Enablement, focusing on creating engaging learning content and delivering effective training experiences. Proficient in leveraging data and insights to enhance customer success and program impact.

Highest-signal resume keywords

Customer EducationContent CreationWebinar DeliveryProject ManagementAI Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management SystemsDigital AdvertisingInteractive WorkshopsCustomer AdvocacyLearning AnalyticsProduct Adoption MetricsVirtual TrainingPersonalized Education SessionsCourse DevelopmentKnowledge Sharing

Soft Skills

Strong CommunicationPresentation SkillsFacilitation SkillsProactive MindsetCreative Problem Solving

Tools & Technologies

AI-Powered ToolsWebinar PlatformsContent Creation SoftwareData Analytics ToolsCustomer Feedback Systems

Industry Keywords

Client EnablementCustomer SuccessPaid SearchPaid SocialRetail MediaCommerce MediaProgrammatic AdvertisingCustomer EngagementChampion DevelopmentOnboarding

About the role

Key responsibilities & impact

Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources
Design and deliver 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions
Create accessible learning content such as videos, tutorials, walkthroughs, guides, and interactive resources
Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success
Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who advocate for Skai
Experiment with new learning formats, AI-powered tools, and creative engagement strategies
Recommend improvements and communicate progress, risks, and decisions clearly
Track participation, course completions, certification attainment, customer feedback, and engagement trends; use data and customer insights to improve programs and measure impact

Requirements

What you’ll need

Approximately 1–3 years of relevant professional experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising
Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions
Strong communication, presentation, and facilitation skills
AI curiosity and proficiency, including comfort using AI to automate workflows or building new AI workflows to improve sales processes
Strong content creation skills and ability to turn technical product knowledge into clear, engaging, practical educational materials
Strong project management and organizational skills
Proactive, creative mindset and willingness to take ownership, experiment, and continuously improve the customer experience
Experience partnering across multiple stakeholders and cross-functional teams
Prior customer-facing experience, customer education programs, online academies, learning management systems, digital customer success, community engagement, customer advocacy, champion development, learning analytics, or product adoption metrics preferred but not required

Benefits

Comp & perks

Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
Hybrid work with a home/office work mix
Vibrant company culture
Diverse and passionate team environment
Equal opportunity workplace
Reasonable accommodation for qualified applicants with disabilities