Client Enablement Manager

Skai

. Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources .

Posted 11/6/2026full-timeLondon • United KingdomJunior💰 $95,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Education and Enablement, with a strong focus on creating engaging learning content and delivering effective training experiences. Proficient in using data and customer insights to enhance educational programs and drive customer adoption.

Highest-signal resume keywords

Customer Education Program ManagementWebinar Delivery and FacilitationContent Creation and DevelopmentProject Management SkillsAI Workflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EnablementLearning and DevelopmentDigital Advertising FamiliarityInteractive Workshop DeliveryLearning AnalyticsContent CreationProgrammatic Advertising KnowledgeCustomer Engagement Data AnalysisOnline Academy ManagementCertification Development

Soft Skills

Strong Communication SkillsPresentation SkillsProactive MindsetCreative Problem SolvingOrganizational Skills

Tools & Technologies

360LearningLearning Management SystemsAI-Powered ToolsVirtual Training PlatformsCustomer Feedback Tools

Industry Keywords

Client SuccessCustomer AdvocacyCommunity EngagementKnowledge SharingCustomer Champion Development

About the role

Key responsibilities & impact

Own and continuously improve Skai University, including courses, role-based learning paths, certifications, and self-service educational resources
Design and deliver 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions
Create accessible learning content, including videos, tutorials, walkthroughs, guides, and interactive resources
Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and support onboarding, adoption, and long-term success
Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who advocate for Skai and drive adoption
Experiment with new learning formats, AI-powered tools, and creative engagement strategies
Make recommendations, identify opportunities to improve the customer learning experience, and communicate progress, risks, and decisions
Track participation, course completions, certification attainment, customer feedback, and engagement trends; use data and customer insights to improve programs and measure impact on adoption and proficiency
Report to the Director of Revenue & Client Enablement

Requirements

What you’ll need

Approximately 1–3 years of relevant professional experience, including experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role
Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising
Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions
Strong communication, presentation, and facilitation skills
AI curiosity and proficiency, including comfort using AI to automate workflows or building new AI workflows to improve sales processes
Strong content creation skills, with the ability to turn technical product knowledge into clear, engaging, and practical educational materials
Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities
Proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience
Experience partnering across multiple stakeholders and cross-functional teams
Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales (preferred, but not required)
Experience creating or managing customer education programs, online academies, or learning management systems such as 360Learning or similar platforms (preferred, but not required)
Exposure to digital customer success, community engagement, customer advocacy, or champion development programs (preferred, but not required)
Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate education programs (preferred, but not required)

Benefits

Comp & perks

Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
Great home/office work mix
Vibrant company culture
Diverse team members