Client Success Director

Skai

. Own and grow relationships with largest advertisers and agencies .

Posted 9/22/2026full-timeNew York City • New York • United StatesLead💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise client relationships and driving strategic account performance, with a strong focus on Retail Media and digital campaign management. Proven ability to communicate effectively with executive stakeholders and deliver client-focused solutions that drive growth and engagement.

Highest-signal resume keywords

Enterprise Client ServicesAccount ManagementPerformance MarketingDigital Campaign ManagementSkai or Comparable Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account StrategyRisk ManagementCustomer Journey ManagementBusiness StrategyQuantitative AnalysisCRM ManagementCampaign ImplementationPerformance AnalysisClient-Facing Project ManagementStrategic Solution Delivery

Soft Skills

Interpersonal CommunicationProblem-SolvingResults-OrientedStorytellingExecutive Presence

Tools & Technologies

AI ToolsCRM SoftwarePerformance Marketing PlatformsDigital Advertising ToolsData Analysis Tools

Certifications & Qualifications

Amazon CertificationGoogle CertificationMeta Certification

Industry Keywords

Retail MediaEcommercePaid SearchPaid SocialClient Success Management

About the role

Key responsibilities & impact

Own and grow relationships with largest advertisers and agencies
Serve as senior partner to executive-level client stakeholders
Own the customer journey end to end, including business strategy, value realization, and risk management
Own account strategy and performance, primarily focused on Retail Media while supporting Paid Search and Paid Social
Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
Maintain commercial understanding of accounts to drive adoption, engagement, commercial moments, and growth opportunities
Own and communicate the customer value story from discovery through executive communication
Lead structured customer meetings with executive presence and follow-through
Maintain success plans with measurable milestones, owners, and timelines
Lead Quarterly Business Reviews that quantify impact and define forward-looking actions
Maintain multi-threaded relationship maps and executive sponsorship
Own CRM hygiene and account health accuracy
Create and execute save plans for at-risk accounts
Coordinate Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
Drive joint account planning with Growth Directors and introduce Growth into relationships
Advise on publisher and vertical best practices
Ensure purposeful in-person visits and document outcomes or next steps
Act as escalation point for complex or cross-product issues
Use AI to accelerate preparation, planning, account insight, and client-facing output

Requirements

What you’ll need

Passion and dedication
Desire to be the best
Ability to work independently and as part of a team
Strong interpersonal communication skills, written and verbal
Proven track record of problem-solving
Results-oriented
Ability to thrive in a fast-paced environment with tight deadlines
B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
Strong understanding of performance marketing across ecommerce, search, and social
Hands-on experience implementing and managing digital campaigns
Ability to communicate, present, and influence credibly at executive and C-suite levels
Strong listening and storytelling skills
Demonstrated success delivering client-focused strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations
Comfort using AI tools for research, preparation, and documentation
Ability to manage multiple strategic accounts while maintaining relationship and CRM detail
Experience with Skai or comparable performance marketing platforms preferred
Willingness to travel up to 20%
Amazon, Google, and/or Meta certifications a major plus
Must work in the office 3 days per week under the hybrid work model

Benefits

Comp & perks

Additional bonus compensation
Hybrid home/office work mix
Diverse and inclusive workplace
Reasonable accommodation for qualified disabled applicants