Client Success Director

Skai

. Own and grow relationships with the largest advertisers and agencies .

Posted 9/22/2026full-timeChicago • Illinois • United StatesLead💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise client relationships and driving strategic account performance, with a strong focus on performance marketing across ecommerce, search, and social. Proficient in utilizing AI tools for enhanced client engagement and delivering measurable business outcomes.

Highest-signal resume keywords

Enterprise Client ServicesAccount ManagementPerformance MarketingDigital Campaign ManagementSkai Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account StrategyRisk ManagementBusiness StrategyValue RealizationClient-Facing Project ManagementQuantitative Business ReviewsCRM ManagementCampaign ImplementationEcommerce MarketingSocial Media Marketing

Soft Skills

Executive CommunicationStorytellingListening SkillsProblem-SolvingResults Orientation

Tools & Technologies

AI ToolsPerformance Marketing PlatformsCRM Software

Certifications & Qualifications

Amazon CertificationGoogle CertificationMeta Certification

Industry Keywords

Retail MediaClient SuccessStrategic RelationshipsGrowth DirectorsQuarterly Business Reviews

About the role

Key responsibilities & impact

Own and grow relationships with the largest advertisers and agencies
Serve as senior partner to executive-level client stakeholders
Own the customer journey end to end, including business strategy, value narrative, value realization, and risk management
Own account strategy and performance, primarily for Retail Media while supporting Paid Search and Paid Social
Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
Maintain commercial understanding of accounts to drive adoption, engagement, commercial moments, and growth opportunities
Own the customer value story from discovery through executive communication
Lead structured customer meetings with executive presence and follow-through
Maintain success plans with measurable milestones, owners, and timelines
Lead Quarterly Business Reviews quantifying impact, savings, risk reduction, and revenue creation
Maintain multi-threaded relationship maps and documented executive sponsors
Own CRM hygiene, account health accuracy, and save plans for at-risk accounts
Partner with Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
Drive joint account planning with Growth Directors and introduce Growth into relationships
Advise on publisher and vertical best practices
Ensure purposeful in-person visits with documented outcomes or next steps
Act as escalation point for complex or cross-product issues
Use AI to accelerate preparation, planning, account insight, and client-facing output

Requirements

What you’ll need

B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Hybrid work model: 3 days per week required in office
Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
Strong understanding of performance marketing across ecommerce, search, and social
Hands-on experience implementing and managing digital campaigns
Ability to communicate, present, and influence credibly at executive and C-suite levels
Strong listening and storytelling skills
Success delivering client-focused strategic solutions and leading business reviews with quantified outcomes and expansion conversations
Comfort using AI tools for research, preparation, and documentation
Ability to manage multiple strategic accounts while maintaining relationship and CRM detail
Experience with Skai or comparable performance marketing platforms preferred
Willingness to travel up to 20%
Amazon, Google, and/or Meta certifications a major plus
Passion and dedication
Desire to be the best
Ability to work independently and as part of a team
Strong written and verbal interpersonal communication skills
Proven problem-solving track record
Results orientation
Ability to thrive in a fast-paced environment with tight deadlines

Benefits

Comp & perks

Additional bonus compensation
Hybrid home/office work mix
Diverse and inclusive workplace
Reasonable accommodation for applicants with disabilities