Client Success Director

Skai

. Own and grow relationships with the largest advertisers and agencies .

Posted 10/14/2026full-timeNew York City • New York • United StatesLead💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise client relationships and driving performance marketing strategies across Retail Media, Paid Search, and Paid Social. Proven ability to lead strategic account planning, deliver client-focused solutions, and utilize AI tools for enhanced client engagement.

Highest-signal resume keywords

Enterprise Client ServicesPerformance MarketingAccount ManagementDigital Campaign ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account StrategyRisk ManagementValue RealizationQuantitative Business ReviewsCRM ManagementClient-Focused SolutionsDigital Campaign ImplementationStrategic PlanningPerformance Marketing PlatformsAI Tools Utilization

Soft Skills

Interpersonal CommunicationStorytellingProblem-SolvingResults OrientedTeam Collaboration

Tools & Technologies

SkaiCRM SoftwarePerformance Marketing PlatformsAI Tools

Certifications & Qualifications

Amazon CertificationGoogle CertificationMeta Certification

Industry Keywords

EcommercePaid SearchPaid SocialClient Success ManagementStrategic Advertiser Relationships

About the role

Key responsibilities & impact

Own and grow relationships with the largest advertisers and agencies
Serve as senior partner to executive-level client stakeholders
Own the customer journey end to end, including business strategy, value narrative, value realization, and risk management
Own account strategy and performance across Retail Media, Paid Search, and Paid Social
Partner with Client Success Managers to translate strategy into execution and align client objectives with Skai capabilities
Maintain commercial understanding of assigned accounts to drive adoption, engagement, commercial moments, and growth opportunities
Own the customer value story from discovery through executive communication
Lead customer meetings with structure, executive presence, and follow-through
Maintain success plans with measurable milestones, owners, and timelines
Lead Quarterly Business Reviews quantifying impact, savings, risk reduction, and revenue creation
Maintain multi-threaded relationship maps and documented executive sponsors
Own CRM hygiene, account health accuracy, and save plans for at-risk accounts
Coordinate Product, Sales, Onboarding, Technical Account Management, and Services on larger initiatives
Drive joint account planning with Growth Directors and introduce Growth into client relationships
Advise on publisher and vertical best practices
Ensure purposeful in-person visits and document outcomes or next steps
Act as escalation point for complex or cross-product issues
Use AI to accelerate preparation, planning, account insight, and client-facing output with appropriate judgment

Requirements

What you’ll need

B.A. or B.S.; MBA preferred
5+ years of experience in enterprise client services, account management, and/or client-facing technical project management
Hybrid work model: 3 days per week required in office
Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership
Strong understanding of performance marketing across ecommerce, search, and social
Hands-on experience implementing and managing digital campaigns
Ability to communicate, present, and influence credibly at executive and C-suite levels
Strong listening and storytelling skills
Success delivering client-focused strategic solutions and leading business reviews with quantified outcomes and expansion conversations
Comfort using AI tools for research, preparation, and documentation
Ability to manage multiple strategic accounts while maintaining relationship and CRM detail
Experience with Skai or comparable performance marketing platforms preferred
Willingness to travel up to 20%
Amazon, Google, and/or Meta certifications a major plus
Strong interpersonal communication skills, written and verbal
Proven problem-solving track record
Results oriented
Ability to work independently and as part of a team
Ability to thrive in a fast-paced environment with tight deadlines

Benefits

Comp & perks

Additional bonus compensation
Hybrid home/office work mix
Diverse team and vibrant company culture
Equal opportunity workplace
Reasonable accommodation for qualified applicants with disabilities