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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success Enablement through the design and delivery of training programs, onboarding resources, and performance improvement initiatives. Proficient in leveraging AI workflows and data analysis to enhance customer engagement and program effectiveness.
Highest-signal resume keywords
Client Success EnablementTraining Program DevelopmentAI Workflow AutomationProject ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessLearning & DevelopmentAccount ManagementConsultative SellingValue-Based Customer EngagementAccount PlanningTraining Material CreationOnboarding Resource DevelopmentPerformance Gap AnalysisProgram Effectiveness Tracking
Soft Skills
Strong Communication SkillsFacilitation SkillsProactive MindsetRelationship BuildingIntellectual Curiosity
Tools & Technologies
SalesforceClariHighspotLearning Management Systems
Industry Keywords
B2B SalesSaaSDigital MediaAdvertising TechnologyMarketing TechnologyProgrammatic AdvertisingPaid SearchPaid SocialRetail MediaCommerce Media
About the role
Key responsibilities & impact- Support the development and execution of global Client Success enablement programs
- Design and deliver live in-person and virtual training sessions, interactive workshops, role plays, and certifications
- Create and maintain customer-facing frameworks, talk tracks, meeting guides, account planning resources, coaching tools, and AI workflows
- Design, manage, and deliver Client Success onboarding programs, including role-based learning paths, practical application, and certification
- Partner with Client Success leadership to identify performance gaps and translate business priorities into targeted enablement initiatives
- Reinforce new behaviors through manager coaching resources, peer learning, call reviews, practice activities, and ongoing inspection
- Partner with Product Marketing on product launches, new capabilities, and go-to-market initiatives through training facilitation, communications, and seller resources
- Recommend improvements to the learner and seller experience and Client Success effectiveness
- Communicate progress, risks, and decisions clearly
- Track program participation, content engagement, learner feedback, skill development, and other effectiveness indicators
- Use data and qualitative feedback to recommend program improvements
- Report to the Director of Revenue & Client Enablement
Requirements
What you’ll need- Approximately 2–4 years of relevant professional experience, including experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field
- Experience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business
- AI curiosity and proficiency, including comfort using AI to automate workflows or building new AI workflows to improve sales processes
- Strong communication and facilitation skills
- Strong project management and organizational skills
- Proactive mindset and willingness to take ownership
- Experience partnering across multiple stakeholders and cross-functional teams
- Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority
- Intellectual curiosity and ability to quickly learn new products, industries, systems, and commercial concepts
- Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales — preferred, but not required
- Exposure to consultative selling, value-based customer engagement, account planning, or customer success methodologies — preferred, but not required
- Experience with Salesforce, Clari, Highspot, learning management systems, or similar tools — preferred, but not required
- Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising — preferred, but not required
- Experience creating or maintaining training materials, onboarding resources, playbooks, or internal communications — preferred, but not required
- Clear and engaging communication style — preferred, but not required
Benefits
Comp & perks- Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
- Hybrid work with a home/office work mix
- Diverse and inclusive workplace
- Reasonable accommodation for qualified disabled applicants
- Equal employment opportunity workplace