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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Success Enablement, focusing on the design and delivery of onboarding programs and interactive learning experiences. Proficient in leveraging AI for workflow automation and enhancing customer engagement through effective communication and project management.
Highest-signal resume keywords
Client Success EnablementOnboarding Program DesignAI Workflow AutomationProject ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessLearning & DevelopmentAccount ManagementB2B SalesConsultative SellingTraining Material CreationPerformance Gap AnalysisData AnalysisCertification DevelopmentRole-Play Learning Experiences
Soft Skills
Strong CommunicationFacilitation SkillsProactive MindsetRelationship BuildingIntellectual Curiosity
Tools & Technologies
SalesforceClariHighspotLearning Management SystemsDigital Advertising Tools
Industry Keywords
SaaSAdvertising TechnologyMarketing TechnologyDigital MediaCustomer Engagement
About the role
Key responsibilities & impact- Support development and execution of global Client Success enablement programs
- Create live, virtual, interactive, role-play, and certification-based learning experiences
- Create and maintain customer-facing frameworks, talk tracks, meeting guides, account-planning resources, coaching tools, and AI workflows
- Design, manage, and deliver Client Success onboarding programs with role-based learning paths and certification
- Partner with Client Success leadership to identify performance gaps and translate priorities into enablement initiatives
- Reinforce new behaviors through manager coaching resources, peer learning, call reviews, practice activities, and ongoing inspection
- Partner with Product Marketing on product launches, new capabilities, and go-to-market initiatives
- Recommend improvements to learner and Client Success effectiveness
- Communicate progress, risks, and decisions clearly
- Track participation, content engagement, learner feedback, skill development, and other effectiveness indicators
- Use quantitative and qualitative data to recommend program improvements
- Report to the Director of Revenue & Client Enablement
Requirements
What you’ll need- Approximately 2–4 years of relevant professional experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or a related field
- Experience in a B2B sales or customer-facing organization, preferably within SaaS, advertising technology, marketing technology, digital media, or another complex business
- AI curiosity and proficiency, including comfort using AI to automate workflows or build new AI workflows to improve sales processes
- Strong communication and facilitation skills
- Strong project management and organizational skills
- Proactive mindset and willingness to take ownership
- Experience partnering across multiple stakeholders and cross-functional teams
- Ability to build trusted relationships and work effectively across functions, roles, and levels of seniority
- Intellectual curiosity and ability to quickly learn new products, industries, systems, and commercial concepts
- Preferred but not required: prior customer-facing experience, exposure to consultative selling/value-based customer engagement/account planning/customer success methodologies, experience with Salesforce, Clari, Highspot, learning management systems, or similar tools, familiarity with digital advertising and related fields, experience creating or maintaining training materials and onboarding resources, and a clear and engaging communication style
Benefits
Comp & perks- Additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans
- Hybrid work with a home/office work mix
- Vibrant company culture
- Diverse and passionate team environment
- Equal opportunity and inclusive workplace
- Reasonable accommodation for qualified disabled applicants