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Skai

Client Success Manager

Skai

. Oversee all facets of client utilization of the Skai platform .

Posted 9/29/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Paid Search Marketing and client engagement, leveraging the Skai platform to drive client satisfaction and measurable ROI. Proficient in utilizing AI tools for communication and documentation while maintaining strong organizational and problem-solving skills.

Highest-signal resume keywords
Paid Search Marketing Campaign ManagementClient Services ExperienceMicrosoft Excel ProficiencyAI Tool UtilizationRetail Media Network Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Paid Search MarketingCampaign ImplementationResponsive Ad FormatsShopping AdsAutomated Cross-Channel FormatsClient AuditsBasic JavaScriptHTML KnowledgeProblem-SolvingResults-Oriented
Soft Skills
Strong Organizational SkillsTime ManagementAdaptabilityCommunication SkillsTeam Collaboration
Tools & Technologies
Skai PlatformGoogle AdsMicrosoft AdvertisingAI ToolsMedia Agency Experience
Certifications & Qualifications
B.A. or B.S.
Industry Keywords
Client RetentionAccount Growth OpportunitiesProactive CommunicationEngagement DataContinuous Improvement

About the role

Key responsibilities & impact
  • Oversee all facets of client utilization of the Skai platform
  • Drive client satisfaction and help clients turn platform usage into measurable ROI
  • Focus initially on Paid Search
  • Drive client retention and identify account growth opportunities
  • Provide initial and ongoing client training on the Skai platform
  • Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
  • Understand client business goals and anticipate future needs
  • Use product and engagement data to focus clients on Skai capabilities tied to desired outcomes
  • Run structured, proactive communication cadences, standing meetings, and office hours
  • Share agendas in advance and provide recaps with documented owners and dates
  • Partner with Client Success Directors, product, technical, and support specialists
  • Hand off engagements with sufficient context for internal teams to act immediately
  • Use AI for call preparation, summarization, personalization, and documentation, with judgment and review
  • Solve problems proactively and maintain a high bar for client satisfaction

Requirements

What you’ll need
  • B.A. or B.S.
  • Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions
  • Hands-on experience with Retail Media Networks is an advantage
  • Paid Search specialty with complementary Retail Media or Paid Social experience is advantageous
  • 2+ years of experience in client services and/or technical project management
  • Strong organizational and time management skills
  • Ability to thrive in a fast-paced environment with tight deadlines
  • Ability to perform detailed client audits and identify needs, workflow gaps, and continuous-improvement opportunities
  • Comfort using AI tools for client preparation, communication, and documentation
  • AI builder capabilities are an advantage
  • Experience collaborating across local and virtual teams
  • Media Agency and/or Skai or other ad platform experience preferred
  • Ability to travel occasionally
  • Microsoft Excel proficiency
  • Basic JavaScript and HTML knowledge is a plus
  • Comfortable presenting to internal and external stakeholders
  • Strong written and verbal communication skills
  • Ability to read the room and adapt messages to different audiences
  • Passion and dedication
  • Ability to work independently and as part of a team
  • Proven problem-solving track record
  • Results-oriented

Benefits

Comp & perks
  • Additional bonus compensation
  • Hybrid home/office work mix
  • Diverse and inclusive workplace
  • Reasonable accommodation for qualified disabled applicants