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Skai

Client Success Manager

Skai

. Oversee all facets of client utilization of the Skai platform .

Posted 9/29/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Paid Search Marketing and Client Services, with a strong focus on driving client satisfaction and measurable ROI through effective platform utilization and proactive communication. Proficient in managing campaigns across multiple channels and utilizing AI tools for enhanced client engagement and documentation.

Highest-signal resume keywords
Paid Search MarketingClient Services ExperienceProject Management SkillsAI Tool UtilizationCampaign Management Across Channels

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Paid Search Campaign ImplementationResponsive Ad FormatsShopping CampaignsAutomated Cross-Channel FormatsClient AuditsJavaScriptHTMLMicrosoft ExcelRetail Media NetworksAd Extensions
Soft Skills
Strong Communication SkillsProblem-SolvingOrganizational SkillsTime ManagementTeam Collaboration
Tools & Technologies
Skai PlatformGoogle AdsMicrosoft AdvertisingAmazon AdvertisingMeta AdvertisingOpenAI (ChatGPT)Retail Media Networks
Certifications & Qualifications
B.A. or B.S.
Industry Keywords
Client RetentionAccount Growth OpportunitiesMedia Agency ExperienceProactive CommunicationContinuous Improvement

About the role

Key responsibilities & impact
  • Oversee all facets of client utilization of the Skai platform
  • Drive client satisfaction and help clients turn platform usage into measurable ROI
  • Focus initially on Paid Search
  • Drive client retention and identify account growth opportunities
  • Provide initial and ongoing Skai platform training
  • Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
  • Understand client business goals and anticipate future needs
  • Use product and engagement data to focus clients on Skai capabilities tied to desired outcomes
  • Run structured, proactive communication cadences, standing meetings, and office hours
  • Share agendas in advance and provide recaps with documented owners and dates
  • Partner with Client Success Directors, product, technical, and support specialists
  • Escalate or hand off engagements with sufficient context for immediate action
  • Use AI for call preparation, summarization, personalization, and documentation, with judgment and review
  • Solve problems proactively and maintain a high bar for client satisfaction

Requirements

What you’ll need
  • B.A. or B.S.
  • Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions
  • 2+ years of experience in client services and/or technical project management
  • Strong project management, organizational, and time management skills
  • Working knowledge of media
  • Hands-on experience running campaigns across channels such as Amazon, Google, Meta, and OpenAI (ChatGPT)
  • Experience with Retail Media Networks is an advantage, including Amazon, Walmart Connect, and Target Roundel
  • Paid Search specialty with complementary Retail Media or Paid Social experience is advantageous
  • Ability to perform detailed client audits and identify needs, workflow gaps, and continuous improvement opportunities
  • Comfort using AI tools for client preparation, communication, and documentation
  • AI builder capabilities are advantageous
  • Experience collaborating across local and virtual teams
  • Media Agency and/or Skai or other ad platform experience is preferred
  • Ability to travel occasionally
  • Microsoft Excel and basic technical experience with JavaScript and HTML are advantageous
  • Comfortable presenting to internal and external stakeholders
  • Strong written and verbal communication skills
  • Ability to read the room and adapt messages to different audiences
  • Ability to work independently and as part of a team
  • Proven problem-solving track record
  • Results-oriented
  • Passion and dedication
  • Desire to be the best

Benefits

Comp & perks
  • Hybrid work arrangement with three days in the office per week
  • Additional bonus compensation
  • Equal Opportunity Employer
  • Reasonable accommodation for qualified disabled applicants
  • Diverse, equitable, and inclusive workplace commitment