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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Paid Search Marketing Campaign Management, client relationship management, and technical project management, with a strong focus on driving client satisfaction and measurable ROI through the Skai platform. Proficient in utilizing AI tools for client engagement and communication, while maintaining high standards for client service and proactive problem-solving.
Highest-signal resume keywords
Paid Search Marketing Campaign ManagementClient Services ExperienceTechnical Project ManagementAI Tool UtilizationRetail Media Network Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Paid Search MarketingResponsive Ad FormatsShopping CampaignsAutomated Cross-Channel FormatsClient AuditsJavaScriptHTMLAI Builder Capabilities
Soft Skills
Organizational SkillsTime ManagementInterpersonal CommunicationProblem-SolvingResults-Oriented
Tools & Technologies
Skai PlatformGoogle AdsMicrosoft AdvertisingMicrosoft Excel
Certifications & Qualifications
B.A. or B.S.
Industry Keywords
Client RetentionAccount Growth OpportunitiesMedia Agency ExperienceRetail MediaPaid Social Experience
About the role
Key responsibilities & impact- Oversee all facets of client utilization of the Skai platform
- Drive client satisfaction and help clients turn platform usage into measurable ROI
- Focus initially on Paid Search
- Drive client retention and identify account growth opportunities
- Provide initial and ongoing training on the Skai platform
- Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
- Understand client business goals, anticipate future needs, and focus clients on relevant Skai capabilities
- Run structured, proactive communication cadences, standing meetings, and office hours with agendas, client input, and documented follow-ups
- Partner with Client Success Directors, product, technical, and support specialists, handing off engagements with actionable context
- Use AI for call preparation, summarization, personalization, and documentation with judgment and review
- Solve problems proactively and maintain a high standard for client satisfaction
Requirements
What you’ll need- B.A. or B.S.
- Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions
- 2+ years of experience in client services and/or technical project management
- Strong organizational and time management skills
- Ability to thrive in a fast-paced environment with tight deadlines
- Ability to perform detailed client audits and use client feedback to identify needs, workflow gaps, and continuous-improvement opportunities
- Comfort using AI tools for client preparation, communication, and documentation
- Experience collaborating across local and virtual teams
- Strong interpersonal, written, and verbal communication skills
- Proven problem-solving track record
- Results-oriented approach
- Ability to work independently and as part of a team
- Ability to travel occasionally
- Comfortable presenting to internal and external stakeholders and adapting messages to different audiences
- Extra points for hands-on Retail Media Network experience, including Amazon, Walmart Connect, and Target Roundel
- Paid Search specialty with complementary Retail Media or Paid Social experience is advantageous
- Media agency and/or Skai or other ad platform experience preferred
- Microsoft Excel and basic JavaScript and HTML experience are a plus
- AI builder capabilities are an advantage
Benefits
Comp & perks- Additional bonus compensation
- Hybrid home/office work mix
- Equal opportunity and inclusive workplace
- Reasonable accommodation for applicants with disabilities