Client Success Manager

Skai

. Oversee all facets of client utilization of the Skai platform .

Posted 10/10/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client utilization of the Skai platform, driving client retention, and implementing paid search marketing campaigns. Proficient in technical support, project management, and leveraging AI tools for enhanced client communication and documentation.

Highest-signal resume keywords

Paid Search Marketing Campaign ManagementClient Services ExperienceProject Management SkillsTechnical Fluency in MediaAI Tool Utilization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Paid Search MarketingCampaign ImplementationResponsive Ad FormatsAutomated Cross-Channel FormatsClient AuditsJavaScriptHTMLMicrosoft ExcelAd ExtensionsRetail Media Networks

Soft Skills

Interpersonal CommunicationProblem-SolvingOrganizational SkillsTime ManagementTeam Collaboration

Tools & Technologies

Skai PlatformGoogle AdsMicrosoft AdvertisingAmazon AdvertisingMeta AdvertisingOpenAI (ChatGPT)AI Tools

Certifications & Qualifications

B.A. or B.S.

Industry Keywords

Client RetentionAccount Growth OpportunitiesClient TrainingProactive CommunicationMedia Agency Experience

About the role

Key responsibilities & impact

Oversee all facets of client utilization of the Skai platform
Drive client retention and identify account growth opportunities
Provide initial and ongoing client training on the Skai platform
Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
Understand client business goals and align Skai capabilities with measurable outcomes
Run structured, proactive communications, including standing meetings and office hours
Document meeting recaps, owners, dates, and client goals
Partner with Client Success Directors, product, technical, and support teams
Use AI for call preparation, summarization, personalization, and documentation, with judgment and review
Solve problems proactively and maintain a high bar for client satisfaction
Help clients turn platform usage into measurable ROI, initially focusing on Paid Search

Requirements

What you’ll need

B.A. or B.S.
Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions
2+ years of experience in client services and/or technical project management
Strong project management, organizational, and time management skills
Working knowledge of media and strong technical fluency
Experience running campaigns across channels such as Amazon, Google, Meta, and OpenAI (ChatGPT)
Strong interpersonal communication skills, both written and verbal
Proven problem-solving track record
Ability to work independently and as part of a team
Ability to perform detailed client audits and identify needs, workflow gaps, and continuous improvement opportunities
Comfort using AI tools for client preparation, communication, and documentation
Experience collaborating across local and virtual teams
Ability to travel occasionally
Comfortable presenting to internal and external stakeholders and adapting messages to different audiences
Microsoft Excel and basic JavaScript and HTML experience are a plus
Experience with Retail Media Networks is an extra plus
AI builder capabilities are an extra plus
Media Agency and/or Skai or other ad platform experience preferred

Benefits

Comp & perks

Additional bonus compensation
Hybrid home/office work mix
Equal opportunity and inclusive workplace
Reasonable accommodation for qualified applicants with disabilities