Client Success Manager

Skai

. Oversee all facets of client utilization of the Skai platform .

Posted 10/10/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client utilization of the Skai platform, focusing on driving client satisfaction and measurable ROI through effective paid search marketing strategies. Proficient in providing technical support, training, and proactive communication to enhance client relationships and identify growth opportunities.

Highest-signal resume keywords

Paid Search Marketing Campaign ManagementClient Services ExperienceTechnical Project ManagementAI Tool UtilizationRetail Media Networks Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paid Search MarketingResponsive Ad FormatsAutomated Cross-Channel FormatsClient AuditsMicrosoft ExcelBasic JavaScriptHTML

Soft Skills

Strong Organizational SkillsTime ManagementProblem-SolvingCommunication SkillsTeam Collaboration

Tools & Technologies

Skai PlatformGoogle AdsMicrosoft Advertising

Certifications & Qualifications

B.A. or B.S.

Industry Keywords

Client RetentionAccount Growth OpportunitiesMedia Agency ExperienceRetail MediaPaid Social Experience

About the role

Key responsibilities & impact

Oversee all facets of client utilization of the Skai platform
Drive client satisfaction and help clients turn platform usage into measurable ROI, initially focused on Paid Search
Drive client retention and identify account growth opportunities
Provide initial and ongoing client training on the Skai platform
Provide technical support, best practices, and strategy across Google Ads and Microsoft Advertising
Understand client business goals and guide clients toward Skai capabilities tied to desired outcomes
Run proactive communication cadences, standing meetings, and office hours with agendas, client input, and documented follow-ups
Partner with Client Success Directors, product, technical, and support specialists
Use AI for call preparation, summarization, personalization, and documentation with judgment and review
Solve problems proactively and maintain a high standard for client satisfaction

Requirements

What you’ll need

B.A. or B.S.
Hands-on paid search marketing campaign implementation and management experience, including responsive ad formats, shopping, automated cross-channel formats such as AIMax and PMax, and ad extensions
2+ years of experience in client services and/or technical project management
Strong organizational and time management skills
Ability to thrive in a fast-paced environment with tight deadlines
Ability to perform detailed client audits and use client feedback to identify needs, workflow gaps, and opportunities for continuous improvement
Comfort using AI tools to support client preparation, communication, and documentation
Experience collaborating across local and virtual teams
Ability to travel occasionally
Comfortable presenting to internal and external stakeholders, with strong written and verbal communication skills, and ability to adapt messages to different audiences
Passion and dedication
Desire to be the best
Ability to work independently and as part of a team
Proven problem-solving track record
Results-oriented
Extra points for hands-on experience with Retail Media Networks, including Amazon, Walmart Connect, and Target Roundel
Paid Search specialty with complementary Retail Media or Paid Social experience
Media Agency and/or Skai or other ad platform experience preferred
Microsoft Excel and basic JavaScript and HTML experience are a plus
AI builder capabilities are an extra point

Benefits

Comp & perks

Additional bonus compensation
Hybrid work arrangement with three days in office per week
Reasonable accommodation for qualified disabled applicants during the application process