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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in retail media leadership, with a focus on strategy execution, team development, and client engagement. Proficient in leveraging advanced AI tools and retail media ecosystems to drive business outcomes and enhance client relationships.
Highest-signal resume keywords
Retail Media LeadershipCommercial AcumenExecutive PresenceGenerative AI ToolsRetail Media Ecosystem Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail Media StrategyPerformance AnalysisClient CommunicationQuality Standards DevelopmentPitches and AuditsData AnalysisFramework DevelopmentDirect FeedbackJoint Business PlanningShopper Marketing
Soft Skills
Influencing StakeholdersCoaching and MentoringIndependent JudgmentTeam AccountabilityCollaboration
Tools & Technologies
SkaiAmazon Retail Ad ServiceWalmart DSPCriteoInstacartTargetEpsilonCitrusAdClaudeSearch Management Platforms
Industry Keywords
Retail MediaAgency-Side Experience1P and 3POnsite and OffsiteMeasurement ApproachesTrade BudgetsClient Unit EconomicsExecutive Business ReviewsGlobal Team CollaborationPerformance Resets
About the role
Key responsibilities & impact- Act as the Expert Services leader's trusted deputy and represent the function and its priorities
- Define and uphold quality standards for account plans, methodology, analyses, QBRs, decks and client communications
- Shape the Expert Services strategy, including service model, coverage, capacity, packaging and AI usage
- Support strategic accounts as an executive voice, leading escalations, performance resets, renewals, growth conversations and executive business reviews
- Lead or co-lead pitches, audits and scoping with Sales
- Develop thought leadership including points of view, frameworks, talks and articles
- Hire and coach Directors, Managers and Specialists
- Hold team members accountable and build playbooks and succession planning
- Influence senior stakeholders inside and outside Skai
- Partner with product, sales, client services, technical account management and sales engineers to inform the roadmap with client and market evidence
Requirements
What you’ll need- Senior retail media leadership, including leading teams of practitioners and accountability for enterprise retail media clients from strategy through execution
- Commercial acumen connecting media decisions to client unit economics and business outcomes
- Executive presence and influence with senior internal and external stakeholders
- Independent judgment and comfort operating with minimal direction and ambiguity
- Experience raising team quality standards, giving direct feedback, and turning complex analysis into clear narratives and strong decks
- Retail media depth across Amazon and Walmart full stack, including search and DSP
- Knowledge of AMC and measurement approaches beyond standard reporting
- Retail media ecosystem fluency across retailer economics, onsite, offsite and DSP, 1P and 3P, and shopper marketing
- Advanced use of generative AI tools such as Claude for analysis, automations and custom agents
- Experience helping win work through pitches, audits or scoping
- Thought leadership shared through speaking, writing or frameworks
- Agency-side background strongly preferred; candidates from brand, retailer and platform sides welcomed
- Breadth across retail media networks including Instacart, Target and Roundel Media Studio, Criteo, CitrusAd, Epsilon, Kroger Precision Marketing, and Amazon Retail Ad Service strongly preferred
- Familiarity with shopper marketing, trade budgets and joint business planning with retailers strongly preferred
- Experience with Skai or a comparable retail media or search management platform strongly preferred
- Experience collaborating with a global team, locally and virtually strongly preferred
- US-based
- Ability to travel as needed for clients, pitches and industry events
Benefits
Comp & perks- Additional bonus compensation
- Hybrid home/office work mix
- Ability to travel for clients, pitches and industry events
- Diverse and inclusive workplace
- Reasonable accommodation for applicants with disabilities