Customer Success Manager

Skello

. Support new customers during onboarding and provide comprehensive training.

Posted 10/23/2026full-timeParis • FranceJunior💰 €36,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, relationship management, and post-sales support within a SaaS or B2B environment. Proficient in utilizing sales and support tools to enhance customer experience and drive growth through upselling and cross-selling.

Highest-signal resume keywords

Customer Success ExperienceRelationship BuildingSalesforce ProficiencyProblem-Solving SkillsData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsListening SkillsOrganizational SkillsEmpathyPatience

Tools & Technologies

SalesforceIntercom

Industry Keywords

Customer OnboardingAccount ManagementSaaSB2BCustomer Feedback

About the role

Key responsibilities & impact

Support new customers during onboarding and provide comprehensive training.
Serve as the primary point of contact for a portfolio of customers and build strong relationships.
Understand customer needs, answer their questions, and proactively resolve issues.
Identify upselling and cross-selling opportunities and promote relevant features or plans.
Gather customer feedback and share it with the Product, Marketing, and Operations teams.
Contribute to go-to-market strategy, the product roadmap, and the customer experience.
Monitor customer health and usage metrics, re-engage at-risk accounts, and address cancellation requests.
Manage the post-sales process, from onboarding through ongoing support and upselling.
Report directly to the Country Manager, Italy.

Requirements

What you’ll need

1–5 years of experience in a customer-facing role, ideally in Customer Success, Account Management, or a similar position in a SaaS or B2B environment.
Excellent communication and listening skills.
Ability to build relationships, explain complex concepts simply, and understand customer needs.
Growth-oriented mindset, strong problem-solving skills, patience, empathy, and organizational skills.
Proficiency with sales and support tools such as Salesforce and Intercom.
Experience working in data-driven environments.

Benefits

Comp & perks

Swile meal vouchers: Skello covers 55% of your daily meals.
Group fitness classes.
8 additional days off under the RTT scheme (10 for Sales/BDR employees on an hourly package), in addition to paid vacation.
Comprehensive onboarding program starting in your first week.
Happy Pal employee benefits platform, including a €20/month allowance for sports and cultural activities.
5 additional parental leave days.
€175 birth bonus through Sidecare.
Free health insurance for your children.
Central offices in Paris and Lille, easily accessible by public transportation.