Customer Engagement Representative

SKF Group

. Serve as the main point of contact for SKF customers and provide prompt, efficient service .

Posted 9/28/2026full-timeCalgary • CanadaMid-LevelSenior💰 CA$60,000 - CA$68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, data entry, and logistics management while ensuring compliance with internal controls and company policies. Proficient in maintaining customer relationships and handling billing processes effectively.

Highest-signal resume keywords

Customer Support ExperienceData Entry SkillsKnowledge of SKF ProductsLogistics ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cost CalculationOrder EntryInvoicingShipping DocumentationProject Management

Soft Skills

Attention to DetailOrganizational SkillsPatienceProfessionalismProblem-Solving

Tools & Technologies

ERP SystemMS OfficePower BI

Industry Keywords

Export ControlsImport/Export RegulationsInternal ControlsCustomer Relationship Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the main point of contact for SKF customers and provide prompt, efficient service
Calculate costs from Field Service jobs to determine customer billing amounts
Provide backup to the finance department where internal controls require it
Maintain accurate customer master data
Enter customer orders into the ERP system after checking pricing, lead times, and commercial requirements
Prepare shipping paperwork, including bills of lading, customs forms, and commercial invoices
Track shipments and verify receipts
Provide feedback regarding delivery delays or problems
Coordinate shipment of warranty and non-warranty returns
Provide billing information to the finance department
Build and maintain professional customer relationships
Identify customer needs and coordinate internal resource support
Handle and escalate customer complaints; identify corrective actions and follow up on resolution
Create Field Service projects and ensure cost data matches the Order Entry Form
Carry out invoicing and inform the Controller for project closure
Set up internal projects for capturing non-billable labor and material costs
Review, download, and upload data on authorized customer portals
Work with the Finance Operations Center and Supply Chain teams on daily tasks
Comply with internal controls and SKF policies
Perform additional finance duties such as processing incoming payments, issuing credit notes, and updating project cash flows

Requirements

What you’ll need

High school diploma
Knowledge of SKF products and services
Awareness of legal requirements, contract terms, export controls, and import/export regulations
Excellent written and verbal communication skills
Data entry skills and attention to detail
Computer skills including MS Office and Power BI tools
Proven customer support experience
Experience in scheduling and logistics
Stakeholder communication and collaboration
Ability to remain professional and courteous when handling difficult situations
Patience and attentiveness
Ability to use positive language
Organizational skills and ability to multitask
Willingness to comply with company regulations
Honesty, reliability, care, and integrity
Ability to anticipate customer needs and provide responsive support
Ability to adapt to changing environments, ambiguity, priorities, and requirements

Benefits

Comp & perks

Robust vacation, statutory holidays, and sick day policies
Flexibility and opportunity for occasional remote work
Comprehensive benefits package
Defined contribution plan with up to 6% contribution matched on base salary
Growth opportunities
Tuition reimbursement
Employee assistance program
Life insurance