SKF Group

Customer Success Manager

• Serve as the main point of contact for SKF customers and provide prompt, efficient service
• Calculate costs from Field Service jobs to determine customer billing amounts
• Provide backup to the finance department where internal controls require it
• Maintain accurate customer master data
• Enter customer orders into the ERP system after checking pricing, lead times, and commercial requirements
• Prepare shipping paperwork, including bills of lading, customs forms, and commercial invoices
• Track shipments and verify receipts
• Provide feedback regarding delivery delays or problems
• Coordinate shipment of warranty and non-warranty returns
• Provide billing information to the finance department
• Build and maintain professional customer relationships
• Identify customer needs and coordinate internal resource support
• Handle and escalate customer complaints; identify corrective actions and follow up on resolution
• Create Field Service projects and ensure cost data matches the Order Entry Form
• Carry out invoicing and inform the Controller for project closure
• Set up internal projects for capturing non-billable labor and material costs
• Review, download, and upload data on authorized customer portals
• Work with the Finance Operations Center and Supply Chain teams on daily tasks
• Comply with internal controls and SKF policies
• Perform additional finance duties such as processing incoming payments, issuing credit notes, and updating project cash flows

Customer Engagement Representative

Account Manager

• Manage sales activities within the assigned territory or region and achieve sales growth, targets, and KPIs
• Develop and maintain strong relationships with key clients as the primary point of contact
• Develop and implement strategic sales plans within the territory
• Conduct market research on industry trends, competitor activities, and opportunities
• Collaborate with internal and external stakeholders to fulfill customer requirements and achieve customer satisfaction
• Negotiate contracts and implement long-term growth strategies with clients
• Coordinate activities leading to customer satisfaction and business growth
• Generate customer leads into opportunities and document them in the CRM system
• Prepare monthly management reports on new business achievements, activities, opportunities, and targets
• Manage the sales opportunity funnel in CRM and aligned digital sales tools
• Ensure compliance with corporate policies, procedures, legal and professional standards, and the SKF Code of Conduct
• Promote risk and safety awareness and ensure compliance with SKF EHS policies and procedures

Key Account Manager

• Manage sales activities within the assigned territory or region, ensuring achievement of sales growth, targets, and KPIs
• Develop and maintain strong relationships with key clients as the primary point of contact
• Develop and implement strategic sales plans within the territory
• Conduct market research on industry trends, competitor activities, and opportunities
• Collaborate with internal and external stakeholders to fulfill customer requirements and achieve satisfaction
• Negotiate contracts and implement long-term growth strategies with clients
• Coordinate activities leading to customer satisfaction and business growth
• Generate customer leads into opportunities and document them in the CRM system
• Prepare and submit monthly management reports on new business achievements, activities, opportunities, and targets
• Drive sales opportunity funnel management in CRM and aligned digital sales tools
• Ensure compliance with corporate policies, business processes, legal and professional standards, and the SKF Code of Conduct
• Promote awareness of risk and safety requirements and ensure compliance with SKF EHS policies and procedures